Walmart Grocery Pickup Review Updated

35 Comments

1. Walmart pickup for the most part has been great. However, on the last at least 6 orders I have checked the “Skip the bags” option and I get bags. I’ve called customer service 3 times about it and they say they’re making a note on my account not to use bags. I still get bags! Getting ready to make a 4th call this morning. I was only charged for them one time, but that’s not the point. Another thing that bugs me is that I get a “Pickup complete! Your items were picked up at…” message about a minute after I indicate “I’ve parked” on the app and then proceed to wait another 10 to 30 minutes for my order to be brought out.

   1. I’m sorry to hear this is happening. Literally, I just got back from getting a Walmart pickup order and I have none of those problems. In fact, because I’m in Maine, which has a bag law, my orders comes without anything. So, if I don’t bring my own bags, everything is just rolling around loose in the trunk.

2. LOL, I canceled my 2 month free subscription. I ordered groceries at 10:45am, chose 7-8pm delivery, 8pm Walmart sent a text delayed and would receive in the next 2 hours. I had family from out of town and needed my order, my order was never delivered. I called Walmart’s customer service and spoke with Ronnie a supervisor he advised that he could either cancel my order or see if someone could deliver the next day, no guarantee. Basically, Walmart uses third party delivery services and the driver can either accept delivery of your order or not. A driver may not choose to deliver your order for many reasons such as, the order is too large, the order is too small, the tip may not be high enough even though it is an option on Walmart app, etc. Third party delivery services cherry pick their deliveries.
   Walmart’s supervisors make excuses, out of their control, third part delivery, ….lol, maybe someone will deliver it tomorrow. This is not the way i do business.

3. I live in CT and they just upped the minimum to $35 from $30 to use pick up service.

   1. Thank you for the update.

      1. It’s been $35 since before the pandemic in Georgia. Today I logged in to shop for pick up at walmart and there were two prices, a cheaper subscriber price and a non-subscriber price. So at least in Georgia it is no longer free to shop online at Walmart unless you’re a Walmart Plus customer.

         1. I’m sorry to hear this. I’ve been using the service while in Maine, and as long as I purchase at least $35, there is no fee to use the grocery pick up service.

         2. I’m a year late for this conversation. But I am disabled and use the Pick UP often. Mainly because of mobility issues and their carts are rarely available. I’ve had items missing with pick up orders and shipped orders, After double checking my order online and in car or in boxes it was shipped in I just got online a did a “return” and had no issue. The money was in my bank account in mere minutes. I’ve had damaged items also. and requested a new one and it was out of stock, again my money I paid was refunded immediately. I believe as long as the item you purchase is not a sent / shipped /delivered by a third party there is no charge. This service is not perfect but it is amazingly helpful for disabled persons. So far I have not been charged for either if I purchase items shipped by Walmart.

4. Walmart has finally raised prices on pickup items. Their Great Value Multi Grain bread has been $2.12 in stores and online until recently when it shot up to $2.38 online. When I went into the store recently to pick up a few things, I noticed it is still $2.12 in the store. I was wondering how long a good thing could last! Now I know.

   1. Thanks for letting us know.

      Leah

5. Since June I have consistently been having issues when items on my orders are not in stock and told at time of p/u or delivery. Walmart authorizes the charges and the authorizations do not drop from our banks for a week for the missing items and if it is on the new Healthy Benefits Plan From United Health Care , funds are not credited for 10+ days plus if they are at all . Walmart should not do this. They should charge when they ship or process the correct payment minus items missing the moment the order gets delivered or prepared for pick up. Such an inconvenience and not to mention the time on the phone for this happening now all the time.

   1. Well, this is just terrible. I hope you bring this up with customer service.

6. Make sure if you are using Ibotta with grocery pickup you check it as soon as it posts to your ibotta account. Should have earned close to $30. Ibotta only posted $.50 to my account. Some of the stuff I only purchased because of the amount back they promised. They did not fix their mistake either. I no longer trust ibotta because if you buy something they had promised you cashback on and they don’t follow through, they really don’t care!

   1. Thanks for that update. I am sorry about what happened with Ibotta.

      Leah

7. Wosrt experience I have had since Walmart started grocery pickup ! I received an email and text at approximately 6:50 saying my order was ready for pickup. I checked in before leaving home, got there in about 20 minutes. I sat in my car for an hour and a half before I got my groceries ?. This is the last time I will use this particular store !

8. I have used the pickup service once. I was amazed at the tech they use and how well coordinated things seemed. Service was fast and friendly. The down side is that when I got home, 8 items were missing although I was charged for them. I send feedback emails using the Walmart app immediately, finally heard back today (6 days later). Their instructions were to go back to the app and use the option to let them know I wanted a refund. The end result from that exercise was a note that it was too late for a refund and then got dumped. Needless to say my first experience is probably my last.

9. I placed an order on walmart grocery yesterday that was supposed to be delivered today about 4 hours ago. I called customer service about an hour after it was supposed to be here and when they answered I asked for my delivery status. They put me on hold 4 different times with different representatives picking up each time until I finally got an answer. She said “they’ll be there in around 30 minutes and will email you updates if they’re running late.” 2 hours later the groceries are not here and the store is closed so I can’t call. And they haven’t sent me a single update. I’m very frustrated and won’t be using them again.

   Not to mention I got a notification that some of the items I ordered are suddenly “out of stock” and some will be substituted for something similar… the “similar” item they picked is nothing like what I originally picked.. And now 3 of the items i needed are not coming. This is ridiculous.

   1. I am very sorry this happened. Since delivery is not available in my area, I wasn’t able to include my experience in the review. However, your experience is unacceptable and I hope that when the store opens again, they will make things right with you.

      FYI, we are trying Instacart now for grocery delivery with a local mom-and-pop grocery story. We decided to do this since finding a Walmart store nearby (i.e. under an hour drive away, one way) with available pickup spots has become increasingly difficult.

   2. Walmart uses third party delivery services that cherry pick their deliveries. Your order may not have been chosen for many different reasons, the dollar amount was not high enough reflecting the tip not being high enough compared to other orders, even though Walmart pays the driver for delivery, tips are extra. Your order may have been too big. Bottom line the drivers cherry pick their orders. It happened to me and I canceled my free two month subscription. Shame on Walmart for not having more control.

10. Horrible customer service!! I just ordered from them because I don’t want to go in any stores right now. They gave me the wrong flavor of two items I ordered even though I checked no substitutes for those items and they didn’t tell me they had made any changes to those items. They were not cheap and getting those was the main reason I ordered through Walmart grocery because that’s the only place I have found them. I contact them when I get home and see what they did and they want to tell me to come into the store!! Like there isn’t a pandemic going on!!! So beware of using this service! They don’t care about customer service and will not help you get a replacement or refund.

    1. During the coronavirus Walmart has made a “corporate decision” to require “in store pickup only” on grocery items, so grocery pickup is no longer an option.

       1. Can you please provide a link to this source of information? Because we got grocery pickup outside the store in our vehicle this past Sunday. Thank you. If they have changed the policy, I would like something to link to.

          Leah

          1. When I tried to place a pickup order (Monday-4/6/20) all items were marked “ in store purchase only.” I called Walmart 1 800 number. Both grocery and general customer service confirmed this. I called my local store and was told that items marked in store only are not available for pickup. All three sources said it was a corporate decision. It is obviously to their advantage to have customers come in and shop the entire store. During the corona virus they have a captive audience. Just check your local Walmart website. I tried three out of state Walmarts and confirmed that this is sadly true. SHAME ON WALMART If you find a way around this please share. It was my only safe way to get groceries.

             1. Was able to place a Walmart grocery order. Will see what I actually get. Toilet tissue in stock but in store only purchase!

             2. I’m so glad. Thanks for the update. In the meantime I wanted to share a link to my other blog post about placing a grocery order online: https://www.leahingram.com/place-your-supermarket-order-online/ This might provide some options in case Walmart doesn’t satisfy you.

11. My experience has been horrible both times first time power went out for 29 minutes in the store which affected the system not to mention I never received an email that my order was ready so I went to the store had to go inside in order to be helped my entire afternoon was screwed because I had to pretty much stay close to home just Incase I received the email that my order was ready but that never happened

    My second experience I placed another order with a chosen pick up time for 5pm 2 entire hours went by no email no update I went to the store no answers the phone number that’s provided on the parking stump sign I finally get an email at 7:50pm that my order was ready jus to be to told after already waited an hour that there’s a shortage of employees in this area of the store and that my order wasn’t ready and to come bk tomorrow morning so I show up the next morning my order still is not ready I’ve been waiting an hour and still nothing this is absolutely unexceptable and ridiculous items are always has to be substituted majority of everything that I ordered is not in stock this is horrible

    1. I’m so sorry you had such a negative experience. Maybe Amazon Fresh would work for you? Again, here’s a link for more information: https://amzn.to/2L34aG5

       Thanks for taking the time to add your comment.

12. I am so thankful for Walmart’s grocery pick up service. A few items have been sub substituted but I am always satisfied with it. The staff is super friendly and prompt. I am blessed to live in a great location-taxes are low and the employees are courteous!

13. On Saturday, 5 July, I picked up groceries in which my wife ordered and the experience was very good. The gentleman that brought my groceries out was very courteous and in such a good professional mood and assured me everything was correct on the receipt. His name was Gary, and Gary was so kind and made me feel like I want to do it again in which I will. Thanks Walmart!! I wish they done this groceries pick up years ago. It really beats fighting the crowd in the grocery stores.

14. I love the service I receive from my local Walmart pick up service. However recently I’ve run into a problem with the delivery service. I live in New Mexico where we don’t have a sales tax on food. However I was getting taxed almost 10% on every order. I called Walmart corporate offices and no one could explain why. Finally their financial office emailed me that in New Mexico Walmart super stores do not qualify as legitimate grocery stores for tax purposes. In New Mexico you must have 50% of your profits coming from food be prepared at home in order to be considered a grocery store and be exempt from sales tax. For example I ordered $125 worth of groceries, paid the 9.95 delivery fee, $15 in sales tax, and a tip of $4. So I spent almost $30 for delivery. Nowhere on Walmart site does it say check your tax rates or that something like this might happen. So it would be best to check with your stores before or during delivery. I’ll be picking up my groceries from now on.

15. Walmart grocery delivery the worst ive used service 3 times, all 3x wrong, missing items, overcharging.

    1zt order, they substituted store brand deli turkey for bb oven roasted. Sell by dat was the same day

    2d order, theyonce again did the same thing with the turkey, and the deli ham, cc was charged 236, receipt said 178, called, rep said will have diff back in accoubt in a week

    3rd order, time slot was 3-4pm, its now 5pm, called cust serv, said delivery drivers cancelling pickup, and once again my cc was charged 72, receipt in ap says 41, called again, said a week to refund. Cust care said, we dont actually have your money. I said you dont have it, but neither to do i

    1. I am so sorry that your experience has been so negative when mine has been completely different. Thank you for posting your comment.

16. This is without a doubt the poorest service I have encountered in years. When it first began, the service was great. However, in recent months, it has been terrible. Four times, I have waited in the Dartmouth, MA pickup lot for 45 minutes to an hour. There are a myriad of excuses: They are short staffed; the scheduled is backed up, or my order was not entirely picked correct even though they had sent me an email stating that my order was, indeed, ready for pickup. I am extremely disappointed, and do not recommend this service to anyone.

    1. I am so sorry to hear that you experience was so different than mine!

    2. Worst experience that I’ve ever had. Horrible horribl!

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