Peloton Troubleshooting: Solutions to Common Issues

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At one point or another, every Peloton owner is going to need to do some cycle troubleshooting. The issues your Peloton might be having run the gamut.

It could be that you find that your bike won’t turn on.

Or, you may notice that there is a clicking sound coming from your pedals, and you want to know if you need to worry about that.

Or, you’ve joined a challenge and it’s not counting your workouts.

Well, don’t worry. Because in this blog post I’m going to give you solutions to the most common Peloton cycle problems.

Peloton bike problems to troubleshoot

Think of this as your Peloton troubleshooting FAQ.

Because hopefully whatever is troubling you about your bike, you’ll find answers to your questions here.

Here is a list of Peloton problems I’ll address in this article:

Peloton not turning on

Peloton app not working

Metrics aka stats not showing on Peloton

Peloton resistance not working

Peloton screen won’t turn on

Output on Peloton not showing on screen

Peloton not showing classes taken

Profile not loading on Peloton

Peloton Bluetooth issues

Don’t forget your Peloton warranty

One last point before we dive right in.

If you’ve owned your bike for under 12 months, it’s still under warranty.

So, any issues you’re having with it, don’t try to troubleshoot it on your own. Call Peloton or chat with their customer service on the website.

Take advantage of your Peloton warranty while it’s still good.

Peloton won’t turn on

Lots of people who end up with the problem of their Peloton bike screen not turning on end up having a cord issue, too.

It could be the cord that connects the tablet to the bike or the one that connects the bike to a power source.

So, how do you troubleshoot in this situation?

Check the Peloton power cord

First, remember that a Peloton cycle is often a lot like your modem.

You know, unplug it, count to 30, and plug it back in? Sometimes resetting your bike is as simple as that.

Second, it could be that your power cord is not pushed in all the way. When in doubt, pull it out, count to 30 and plug it back into the base of your bike.

Third, could you have blown a fuse? If you don’t have your bike plugged into a power strip, you should.

Plugging the bike directly into the wall could leave it vulnerable to a power surge.

For example, many users find that their metrics don’t work after their home suffers a power outage. Hopefully, you haven’t fried the bike.

Because if a power surge is bad for a computer, it’s definitely bad for a Peloton bike, which is basically an Android computer.

FYI, I like power strips or surge protectors with a plug that lie flush to the wall. These are space-saving devices we learned about when we sent our daughters to college.

Screen won’t turn on

Start by checking the cords that connect the monitor to the bike.

Another issue could be that the cords that connect your Peloton tablet to the bike have come loose.

Walk around the back of the screen and take a look.

This photo shows the cords going into the screen of my original Peloton bike.

Check to see that they are securely plugged in.

If all else fails, reach out to Peloton customer service about sending you a new power cord or tablet screen–or both.

How to turn on a Peloton bike

Going back to the basics, this is how you turn on a Peloton bike.

First, look at the back of the Peloton tablet screen.

Second, find the rectangular button towards the top of the back of the tablet.

The button will be either gray or orange, depending on the age of your bike.

On the Bike Plus, the Peloton power button to turn it on is round, not rectangular.

Third, press and hold down that power button until you see the screen start to turn on.

And that’s it. That’s how you turn on a Peloton bike and the Peloton Bike Plus–just by turning on the screen.

Peloton profile won’t load

I’ve found that there is probably one simple reason that your profile won’t load on your Peloton hardware.

And that reason is this: your Internet connection.

Peloton says that you need to have a speed of at least 10-15 mbps for downloads.

Honestly? I have no idea what my Internet speed is but sometimes I know it’s not good enough.

So, my quickest fix and connection hack? Hotspotting my phone.

Hard to believe that you can run a Peloton off an iPhone, but it consistently works for me.

Replace the Peloton screen

Some older bikes may need a new screen. I just discovered that Peloton will sell you a new screen and throw in a new set of pedals for free.

You can find more about how to order a new screen for your Peloton on this accessories page of the Peloton website.

Again, if you received your bike fewer than 12 months ago, it is still under warranty. Therefore, if you’re having issues with the screen not turning on, don’t buy a new screen.

Reach out to Peloton customer service to have this addressed under the Peloton one-year warranty.

Peloton bike calibration

Someone suggested I recalibrate the Peloton bike to get the resistance levels back to where they should be.

Turns out a calibration kit came with my bike when I bought it in 2016 so I could troubleshoot any calibration problems on my own. I made a video, below, on how to calibrate your cycle.

Here is a complete article on how to calibrate a Peloton bike.

Peloton bike casting troubleshooting

One of the beautiful add ons–free add-ons, that is–with a Peloton bike is that you can cast your screen to a Smart TV.

However, not every Smart TV will work with your cycle. I learned this the hard way when I tried to troubleshoot my way into getting my bike to cast to my new Vizio Smart TV.

Every time I selected “cast my screen” from settings, my Peloton would try to match up with the Roku TV in the living room.

It was blind to the Vizio Smart TV sitting 10 feet away in my workout space.

Turns out not all Smart TVs can cast with a Peloton bike.

Roku TVs can.

So can Apple TVs.

So can FireTVs.

Some people use a Fire Stick or a ChromeCast stick to get the bike to cast to their TVs.

But as far as legit Smart TVs go, don’t even bother with the Vizio.

I’m not sure why but it just doesn’t work. I’d stick with the brands mentioned above that I do know work with Peloton casting.

Here is my article with steps to cast your Peloton to a Smart TV.

Casting Your Peloton Bike to Your TV

The following Smart TV brands and accessories allow you to cast your Peloton bike's tablet to a TV or other screen.

Peloton not showing classes taken

I’ve found that there are two times when I might feel frustrated that my Peloton or the Peloton app isn’t showing classes I know I’ve taken.

One, when I’m looking to take a class and I’m relying on the check mark to show that I’ve taken a class.

jess sims 90s walk jock jams class

For some time in 2022, that checkmark wasn’t showing up at all. I know it made me nuts. You, too?

And, two, when I’m in the middle of a Peloton challenge–especially the annual challenge when I want my minutes to add up.

So, what do you do when Peloton is not showing classes taken for a challenge?

On the one hand, if you wait until the end of the day and then check back, I’ll bet it will be there.

On the other hand, you can always leave the challenge and then rejoin. That always works for me.

No, your minutes will not be lost.

Troubleshooting Peloton wireless headphones

One of the most common troubleshooting questions with a Peloton bike is getting the Peloton wireless headphones to work.

And when I say wireless headphones, I mean issues with the Bluetooth headphones.

I wrote a blog post all about Peloton Bluetooth headphones.

Finally, I don’t know about you, but I can NEVER get my Apple AirPods to pair with my bike. They’ll connect to my iPhone sitting across the room, but not my bike.

Same with our newer Bike Plus. So, I can’t offer you a solution if you ended up here looking for those answers. Sorry!

Peloton app not working

When I say the Peloton app, keep in mind that there are three places where you can access the Peloton app:

  • Tablet
  • Phone
  • Smart TV/Roku TV

Recently, I’ve had issues with the Peloton app, mostly on my Roku TV. I’ve learned that it’s important to check to see if there is a Peloton outage.

That is usually the solution to the issue–if there is an outage, you just have to be patient.

Troubleshooting when Peloton metrics not working

First, let me explain what the Peloton metrics are. They are the numbers that you see on the screen when you’re riding. We’re talking:

  • speed or cadence
  • resistance
  • output
  • distance
  • calories

Sometimes, if there is a Peloton outage, the screen will freeze or high fives won’t work.

Or you keep getting kicked out of a class.

Other times it could be that Peloton has pushed out a software update, and you haven’t done the update yet.

I find that these updates, while a pain, usually fix any metrics or other problems that I’ve been trying to troubleshoot.

Look in the bottom, right, of your tablet to see if there is an update waiting to be installed.

Another solution when the metrics go out.

Exit the class you’re currently taking.

Then, select it again. The bike will tell you that you have a class in progress. Just rejoin, and you should be good.

How to cancel a Peloton subscription

There may be reasons that you want to cancel a Peloton subscription. Perhaps you sold your used bike and don’t want to pay for the subscription anymore.

Maybe you upgraded from just the Peloton digital app to a bike or Tread–and now the app subscription is part of what you pay monthly.

This blog post talks about deals that app users may receive for buying a refurbished bike.

Anyway, it didn’t take me long to find the instructions on the Peloton website, under membership terms, to answer the question “How do I cancel my Peloton subscription?” Here you go:

To change or terminate your Membership, go to your Account Settings at https://members.onepeloton.com/preferences/subscriptions or contact Member Support at 1-866-679-9129.

As you can see this includes the Peloton customer service support phone number, should you want to speak to a real-life person.

Peloton heart rate monitor not working

This is a big issue among Peloton users. It centers on the heart rate monitor from Peloton that comes with the accessories package.

I’ll just come right out and say it–that chest strap heart rate monitor is crap.

In fact, I say so in my blog post about the best heart rate monitor for Peloton.

And that best HRM is the Scosche rhythm heart rate monitor, which I love and have reviewed in the post above.

Scosche rhythm heart rate monitor

If you’re in the market for a new heart rate monitor, check the discount below.

I love my Scosche Rhythm+ HRM. And I love that I can offer you an exclusive discount at Scosche.com: Use code SCOSCHE15 at checkout to save 15%.

Why are my Peloton pedals making a clicking sound

If you’re ever spent time on the Official Peloton Members Facebook page–which is filled with negativity–then you know that lots and lots of people ask questions about clicking Peloton cycle pedals.

Guess what? It’s not your pedals.

It’s most likely the cleats on the bottom of your cycle shoes. They need to be tightened.

That’s it. All it takes is an Allen wrench to do the tightening.

Want more info about the Peloton pedals? Here’s my blog post that answers these common questions about Peloton pedals.

How to high five on Peloton

One of the fun parts about riding live or On Demand is high fiving the other people in class.

I’ve got a section in my Peloton for beginners blog post all about giving out high fives, including high five etiquette. But, here’s the basics.

When you’re riding, you’ll see little hands showing up on the left-hand side of the tablet. This is people giving you a high five.

peloton for beginners high fives

Want to know how to give a high five or high five back on your Peloton? Tap the hands to give a high-five back.

Additionally, you may see a hand appear over a person’s profile picture on the Leaderboard on the right hand side of the tablet.

That means they’ve high fived you.

You can tap on their picture to high five back. Basically, both ways work for sending a high five back.

Peloton bike maintenance

It’s a good idea to maintain your Peloton bike on a regular basis. This can help you avoid common problems and make your bike last longer.

Here is my blog post about maintaining a Peloton. I think it’s super helpful.

Troubleshooting the Apple Watch

One of the benefits of the Bike Plus is that it pairs with the Apple Watch. However, I do not own an Apple Watch. Maybe it’s time to upgrade and get one?

In fact, I’ve been thinking about doing a blog post comparing fitness trackers like the Garmin, FitBit and Apple Watch. Thoughts?

As far as troubleshooting the Apple Watch, I would start with the Apple Watch FAQs page on the Peloton website. 

Peloton Black Friday and Cyber Monday 2022

Are you looking to find the Peloton Black Friday sales and deals for 2022?

Well, this comprehensive article about Peloton Black Friday and Cyber Monday 2022 can help.

It includes information about Peloton’s new price match policy, which it calls the offer match guarantee.

Also, it includes the new financing offer for the Peloton Row–yeah!

Finally, it explains holiday sales offers for Peloton users in North America (U.S. and Canada) along with the UK, Germany and Australia.

peloton black friday price match bike tread

Final thoughts on Peloton troubleshooting

Have I missed any burning issues you’ve been trying to troubleshoot for your Peloton? Are there bike problems I haven’t addressed but that you’re experiencing?

If so, please post a comment below. Once I find the answers, I’ll update this post accordingly.

20 thoughts on “Peloton Troubleshooting: Solutions to Common Issues”

  1. My peloton screen won’t respond to touch. It turns on and tells me I have to log in but I can’t enter any info b/c it won’t respond to me typing it in. I have unplugged it, done a hard restart (power and volume up), nothing seems to work. I was riding my bike religiously for a couple of years and then took 4 months off. Now wanting to get back at it and can’t. So frustrated.

    Reply
    • Have you chatted with Peloton support? It’s possible that because you haven’t used it for a few months you missed out on some software updates. I would chat with them and find out what they have to say. It sounds like you’ve done everything possible. Keep me posted.

      Reply
  2. Very discouraged with support from peloton. Brought a bike +. On day 1 had problems with monitor not coming on, and all bike metics reading on screen. Called customer support and did the troubleshooting with them screen power issue with it turning on seem to work , but couldn’t get metric’s working no matter what tried. Support advised they were ordering new bike .. waited a week and new bike was delivered but no new monitor.. connected (old) new monitor to bike and had error code on screen to call support.. called support and troubleshoot once again for 90 minutes still kept getting error message on screen. Support orders home technicians visit but states have no idea when they can show up. I’m supposed to get email sometime in next 5-7 business days scheduling visit. In mean time second new bike not working . Peloton offers to give me 1 month off my subscription for my inconvenience.. big deal I can’t use the bike not working so they offered nothing. I requested new monitor… denied.. request to be given priority home visit.. told maybe if they have opening .. so in essence peloton is doing nothing for my inconvenience for their poor product .. it a shame because I do love the bike but feel i wasted my $

    Reply
    • If you’re still within the home trial period, you may want to just return the bike. Yeah, that sucks, but this is really unacceptable. I’m sorry you’re going through this.

      Reply
  3. Why does my peloton bike, continue to go back to the activate your bike screen after some of my rides? I tap the screen to get started, then the active your bike screen comes up. WHY? We must reboot or enter an activation key in order to get to the proper screen to begin our workouts. This is beyond ridiculous.

    Reply
    • That IS frustrating. Have you done all the updates they’ve pushed out? Have you chatted with Peloton support? That seems so weird. I’ve had my bike since 2016 and I’ve never had that happen. I hope you can find a solution.

      Reply
  4. My peloton use to allow me to ride up to 20mi straight without out telling me to resume my ride. Now it won’t go pass 6mi before I have to tell my bike to resume. What changed? I’ve updated the software and calibrated the bike. I should be able to keep riding! I’m in the “just ride” mode and I always ride up to 20mi without pausing

    Reply
    • Do you turn off your bike after each ride? Have you unplugged it from the wall? Sometimes a bike needs to be reset like a modem. If none of this works, I would reach out to Peloton support and ask them about this issue. That is definitely not normal and I understand your frustration. Let me know if you find a fix.

      Leah

      Reply
    • Hi Kelly — I noticed this problem in the past couple weeks too. I used to do “just ride” for any length of time that I wanted, no problem. In the past couple weeks, it starts asking me “are you done with your workout yes/no” after about 20 minutes. This is while I am actually peddling the bike! Even if I dismiss the prompt (no I am not done with my workout), and continue peddling, I will then get this same prompt every few minutes or so for the rest of my ride. I find it very odd and wish I could go back to enjoying my rides.

      Reply
        • Peloton support was no help at all on this. This is their response to the issue:

          “We apologize for the inconvenience. We understand that can be frustrating during a ride. Thanks for bringing this to our attention. In this case, we’ll have this ticket submitted for feedback to improve in the future. Thanks for being an important part of Peloton!”

          I’m sorry but what the heck?!

          (Side note: I have done a factory reset which did nothing to resolve the issue.)

          Reply
          • Well, that’s annoying. I’m sorry that’s happening. I’ll try doing a Just Ride today and see if I can replicate the problem and maybe come up with a solution.

            Leah

          • Hi, Jenny:

            So I did a Just Ride today. And it kept prompting me like you said. However, if I ignored it, the prompt would go away. Eventually, it came back but I just kept ignoring it. Since it never actually stopped the workout, that’s a good thing. I thought it was signing you out of Just Ride. So really just a super duper annoyance and hopefully Peloton will fix it. But wanted to let you know that you’re not alone in finding this bug.

            Leah

          • Hi Leah,
            I saw your note that you were able to replicate the problem! Thank you for checking on it and following up. That’s mostly been my experience in the last month or so with Just Ride — the situation you described, where I get continual prompts but I’m able to keep riding. Randomly, I also had experiences where it signed me out and the entire machine powered down — while I’m still peddling. I did the factory reset after that started happening and it seems to have gone back to just the annoying prompts. So: I’m going to send this entire thread to peloton support. I want to show them there’s a level of public awareness about this problem and a desire to see it fixed. Maybe that will facilitate speedier attention to fixing it!

  5. Our cable underneath the handle bars got bent at the end and now won’t go back in. We called peloton (it is under warranty) but they sent the wrong cable. Even if it were the right cable we would have no clue how to install it. (It came with zero instructions) Help…?

    Reply
    • Check to see if there is an update for the software that you need to download. If that’s not the issue, I would chat with Peloton help on their website. Good luck.

      Reply
  6. We moved the bike and now the power cord isn’t going into the back of the bike? Any suggestions on how I can get this connected?

    Reply
    • I would reach out to Peloton support and ask them for suggestions. If your bike is under warranty, they may be able to send you a new one. Good luck.

      Reply

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