Is Peloton Warranty Worth It
The Peloton warranty and protection plans have changed since we first used the Peloton warranty. That was in 2016 and within weeks of getting our bike. What happened? As my husband was unclipping from the pedals, his cleat got stuck and pulled off the bottom of his shoe. Then, the pedal broke off.
We reached out to Peloton, and because our bike was still under warranty, they sent us a new set of pedals. Then, we installed them ourselves.
It all worked out great. Even though we’re long past our warranty’s expiration, those pedals have held up all these years later. However, now Peloton is suggesting, as part of your regular Peloton maintenance, that you replace your pedals every year. In fact, I got this reminder on my Bike Plus screen recently after finishing a class.
Of course, this warning about the pedals might affect your bike’s warranty or what’s covered. Since there are so many unanswered questions about that guarantee, I’m hoping this article will answer the most common questions about the Peloton warranty.
I’m covering the Bike, Bike+, Tread, Guide, the Peloton Row (which I purchased in 2022) and Peloton accessories.
What is the Peloton warranty
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As I mentioned, every Peloton comes with a warranty when you buy it. In most instances this warranty lasts for 12 months or one year. Peloton describes it as a limited warranty.
What does limited mean? It means that some things may not be covered under the warranty. On the other hand, here’s what it does cover, according to this Peloton support page for bikes:
“[T]he components and all original parts included with the new or refurbished Peloton Bike and Bike+ (together, the “Products”) when used in a non-commercial, in-home, indoor setting.”
Keep in mind that any warranty does not cover normal wear and tear.
How long is the Peloton warranty
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While writing this article on how to move a Peloton, I learned the nuances of the warranty. That is, different parts of the Peloton Bike and Bike+ are covered under the warranty for different lengths of time.
Peloton Bike/Bike+ Warranty
Here is a bulleted list of what’s covered and for how long:
- Touchscreen/Tablet: 12 months or one year
- Bike Frame: Five years
- Components: 12 months or one year
- Pedals: 12 months or one year
Peloton Tread/Tread+ Warranty
The Peloton Tread products have slightly different limited warranties. Here are the parts covered on the Tread and Tread+ during this limited warranty, and for how long:
- Touchscreen/Tablet: 12 months or one year
- Bike Frame: Five years
- Drive Motor: Peloton Tread+ (5 years); Peloton Tread (3 years)
- Components: 12 months or one year
- Walking Belt: Peloton Tread+ (5 years); Peloton Tread (3 years) (This article on the Peloton Support page walks you through Peloton Tread Belt Maintenance.)
Whether a Bike or a Tread, Peloton will also cover labor for up to 12 months for any necessary repairs. Finally, it’s important to note that the warranty begins, rightly, from the day your Peloton is delivered, not the day you buy it.
Peloton Row Warranty
Here is a bulleted list of what’s covered and for how long:
- HD Touchscreen/Tablet: 12 months or one year
- Row Frame: Five years
- Components: 12 months or one year
- Labor: 12 months or one year
Peloton accessories warranty
There are a number of items that are considered to be Peloton accessories. These all have a one-year warranty (or 12 months). This list of accessories includes:
- Peloton weights
- cycling shoes (original model and Altos shoes)
- heart rate monitor
- Peloton mat (bike and workout)
- JBL X Peloton earbuds
- resistance bands
- yoga blocks
- bike weights (1, 2 or 3-pound small dumbbells)
- Urbanears earbuds
Does the Peloton Guide have a warranty?
Yes, the Peloton Guide comes with a limited warranty. Like other equipment it is 12 months or one-year long. It is from the date of delivery, not the date of purchase. The warranty works for the original owner of the Guide or the person who received it as a gift.
According to Peloton, this extended coverage of the limited warranty takes effect once the 12-month coverage period ends.
This article explains why I ended up returning my Peloton Guide.
Peloton extended warranty
Peloton doesn’t actually call the extended warranty this. Instead, they refer to it as the Peloton Protection Plan. But it’s basically the same thing.
Here’s the most important thing you need to know about this extended warranty option: you must opt into it before your 12 months of Peloton ownership passes. Or, you have to decide to buy it when you buy your hardware as an add on. However, if you don’t buy it at the time of the purchase, you will have the chance before 12 months comes and goes.
In other words, if you want to take advantage of the Peloton Protection Plan, you have to pay for it before your one-year limited warranty expires. If one year and one day after your Peloton was delivered you decide to buy the extended warranty, you are SOL.
Also, this protection plan is for 48 months only, or four years total from when you took delivery of your Peloton hardwear. In other words, when you purchase the extended warranty of Peloton Protection Plan, you’ve extended warranty coverage for an additional three years. So in the end you’ll have had four years of coverage.
After that, you’re on your own. It’s kind of like Apple Care but for your bike or Tread or Row. There is no option to extend coverage after five years
Now, with the Peloton Guide, the extended warranty is shorter. It’s just 24 months or two years.
Peloton Protection Plans
What do these extended warranty Peloton protection plans cover? They offer protection from the following:
- Mechanical and electrical breakdowns
- Power surge failures
- Accidental damage from handling such as drops, spills, or tip-overs
And what kind of coverage can you get if you need to file a claim?
- Repairs by Peloton-authorized Technicians with genuine Peloton replacement parts
- An easy claims process directly managed by the Peloton Member Support Team
- On-site service /in-home repairs
- Replacement of your Peloton product, including shipping, if it cannot be repaired $0 deductible with no hidden fees or annual claim limit
- Plans are transferable to new owners
Cost for extended warranty
So, how much does the Peloton extended warranty cost? It depends on what piece of equipment you’re trying to get coverage for. Here’s what I was able to determine from a deep reading of the Peloton Support pages:
- Original Bike: $199
- Bike Plus: $249
- Tread: $249
- Peloton Row: $299
- Peloton Guide: $24
Considering that a replacement touchscreen tablet will set you back $500, the extension might be worth it to you. However, as I said earlier, we’ve owned our bike since 2016. We never paid for an extra warranty, and we’ve never needed it.
Except for problems with our pedals and having to recalibrate the bike after we moved, the bike is still in excellent condition. I think that keeping the Peloton clean and performing regular maintenance has helped extend our bike’s life so far. I expect it will continue to work well for years to come.
That being said, I know there’s been a lot of news about people receiving Peloton bikes that ended up having rust on the frames. Remember: the bike’s frame is guaranteed for five years so there’s no need to purchase an extended warranty to cover the frame. However, if it will give you peace of mind for the rest of the bike, then it’s worth it to get the protection plan.
Why I bought the extended Protection Plan for my Row
Normally, I’m not one to buy extended warranty plans. The only exception to this rule is my Apple devices. I always get Apple Care.
And now there is a second exception: I just purchased the Protection Plan for my Peloton Row. Here are a couple of reasons why I made this decision.
One, the Row is a new Peloton product. Much like a new model of a car, you can expect there to be time to work out the kinks in the first couple of years. So far, knock wood, our Peloton Row has worked perfectly. However, should something go wrong beyond my first year of ownership, I wanted peace of mind that Peloton would fix any problems.
Two, the Row is expensive. I paid north of $3,000 for the Row. On the other hand, the extended warranty is $299 or 10 percent of the purchase price. That made sense for me.
And, three, the Row has a tablet screen like the bikes do. I know people who’ve had to replace screens outside of a warranty, and they were between $500 and $750. If that happens and I need to replace my Row screen due to no fault of my own, the Protection Plan price will have paid for itself.
How to buy the Peloton Protection Plan
Buying the Protection Plan wasn’t as easy as Peloton made it seem. For example, I got this email from Peloton telling me that time was running out to make this decision. And then the email included a link I could click to buy it.
Except the link didn’t work as I’d expected. For example, it brought me to a page that showed only my Bike Plus purchase. The Row was nowhere to be found.
Also, there was no link to make the purchase online. I had to call Peloton. However, it took three or four clicks around the Peloton support site for me to get to the information I needed to make the call.
I mentioned this difficulty to the very nice Peloton employee named Mitch who took my call. He said the company has flagged the problem and is working on a fix. So, by the time you read this and need to buy a protection plan, it may have been fixed. But if not, it’s not you — it’s Peloton.
Transferring a Peloton warranty
If you’re wondering if you can transfer a Peloton warranty, the answer is both no and yes. No, you can’t transfer the original, limited warranty that covers your first 12 months of ownership, if you decide to sell your Peloton.
However, here’s the good news: if you purchased an extended warranty or a Peloton protection plan after 4/5/22, then, yes, you can transfer the extended warranty to a new owner. Protection plans purchased before 4/5/22 are not transferable.
Warranty with refurbished bikes
Peloton began selling refurbished bikes at a discount, as I wrote in this article. Now, they are allowing you to get an extended warranty with these refurbished bikes, too.
That is, when you buy a refurbished bike, you do get that same limited warranty like you do with a new bike. However, you can purchase the extended warranty, too. So, when you purchase your refurbished bike, you will have the option to add on the protection plan.
Right now those refurbished bikes are about $900. Even with the cost of the extended warranty, it’s cheaper than buying a brand new bike and getting way more coverage.
Finally, right now Peloton is selling refurbished versions of the original Bike only. There are no refurbished options for the Bike Plus or any of the Treads.
How to file a Peloton warranty claim
According to Peloton there are three steps to filing a warranty claim. One, reach out to Peloton. You can chat with support on the website or call this number: 1-866-679-9129. Support is available from 9:00 a.m. to 9:00 p.m. Eastern Time.
Two, provide proof of your purchase of your equipment and, in the case of the extended warranty, when you purchased the protection plan. Also, you’ll need to provide your equipment’s serial number. You can find it on the back of the tablet.
Three, work with support to determine a time and place for them to come fix your equipment, if necessary.
Voiding the Peloton warranty
For the longest time I thought that when you moved a Peloton bike from one home to another, you voided the warranty. While researching and writing this article on how to move a Peloton bike, I learned that I was wrong.
Moving a bike has nothing to do with a warranty. Selling a bike does. That is the original limited warranty cannot be transferred.
That being said, here’s what Peloton says will void your warranty:
“Your warranty still applies to Peloton branded components as long as the failure is not caused by the 3rd party accessory or caused by installation of the third-party accessory.”
So, if you decide to install the Pivot from Top Form Design, so you can swivel your screen, but you end up having problems with your pedals, you’re still good with the warranty. On the other hand, if you swap out Peloton pedals for SPD pedals and something happens to the crankshaft of your pedals, you likely won’t be able to file a warranty claim.
Credit cards that give you an extended warranty for free
When I first wrote my article about getting a Peloton membership discount, Peloton had a deal going with the Chase Sapphire credit card. Unfortunately, the deal has since expired. However, there is still a benefit to buying a Peloton using that Chase Sapphire card.
As I learned when reading this blog post, the Chase Sapphire card provides users with an automatic extended warranty. Many other credit cards have a rich history of offering some kind of protection for purchases. American Express comes to mind.
Final thoughts on the Peloton warranty
So, is the Peloton warranty worth it? Well, I think in the instance of buying a refurbished bike, it definitely is. Like I said, the total cost of the refurbished bike plus the extended warranty still comes in cheaper than a new bike with just the limited warranty.
And, as I explained at the top of this post, the warranty came in handy for us when our pedals broke. So as you approach your one year anniversary of owning your bike or Tread, think hard about how much trouble your equipment has given you in the past 12 months. If it’s been problem after problem, then, yeah, the extended warranty probably would be worth it for you.