Walmart Grocery Pickup Review Updated

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I’ve just updated this Walmart Grocery Pickup Review to reflect how the service has changed in the past year and with the surge in online grocery shopping. I’m still using the service. I’d originally published this Walmart Grocery Pickup review in 2019. However, I’ve decided to update this blog post to reflect some changes–all for the good.

For years I had relied on Peapod Grocery Delivery Service to get my shopping done quickly, easily and conveniently. By ordering online and having my groceries delivered, I was able to stay on budget and avoid impulse purchases. It also worked well for this working mom who didn’t have time to make it to the grocery store each week.

In 2018 my family moved to the Pittsburgh suburbs. Now that we are considered western Pennsylvania, we are out of the Peapod service area.


walmart grocery pickup just updated

Why I wrote this Walmart Pickup review

Clearly, I needed a Peapod replacement and a grocery service near me. Luckily, Walmart Grocery has a pickup service. Walmart offers a delivery service, too, but not to my zip code. So I cannot offer any Walmart Grocery Delivery reviews nor can I offer the pros and cons of Walmart Grocery Delivery. However, if you read on, you’ll discover my pros and cons of the Walmart Grocery Pickup.

Anyway, Walmart is a quick 20-minute drive away. So, I decided to try the grocery pickup service. I liked it so much, I tried it again—and again.

According to a Walmart spokesperson, the company is expanding the delivery option to reach more than 40 percent of U.S. households by the end of the year by partnering with delivery service DoorDash. Walmart’s grocery pickup option is much more prevalent. Currently, there are more than 1,800 Walmart grocery pickup locations. By the end of the year, there should be more than 2,100.

Also important to note: There is no price markup when using this online option. Walmart online groceries carry the same prices as local Walmart stores, no subscription fee required. This is great news, in my quest for the best online grocery shopping sites and deals.

Walmart now working with Instacart

I know that this blog post is about Walmart Grocery Pickup. However, now Walmart is offering same-day grocery delivery in four regions. Unfortunately, my area still isn’t a part of that.

However, you may live in one of a handful of places where Walmart is working with Instacart to give you grocery delivery. You’re supposed to get it the same day like you would when placing an order with Instacart for other grocery supermarkets. (Here’s my review of Instacart.)

Here are the markets where you can get Walmart grocery home delivery using Instacart:

  • San Francisco / Bay Area, CA
  • Los Angeles/ Orange County, CA
  • San Diego, CA
  • Tulsa, OK

Other stores where you can place your grocery order online.

Sign up for Ibotta

I’ve written before about how much I like the cash back app Ibotta. It helps me earn a little money here and there from things I was going to buy anyway. Ibotta is a lot like the cash back service Rakuten (formerly Ebates).

Well, I’ll give you three reasons you should sign up for Ibotta before using the Walmart Grocery pickup service. If you start your shopping for your Walmart groceries in the Ibotta app, you’ll earn $3 back on your grocery shopping. And that’s three bucks for every time you grocery shop. That’s as long as you start your shopping in the app.

How it Works

You start your grocery shopping online at the easy-to-navigate Walmart grocery-shopping site. The supermarket online is a sub-site of the regular Walmart.com. When you get to the Walmart.com Homepage, look in the upper-right corner of your web browser. You’ll see the grocery icon shown at right. That’s where you want to click to start your online grocery shopping. Or you can go directly to the Walmart Grocery site.

It used to be that you could select your pickup date at least a week out. Now, with the rush for buying groceries online, here’s how the Walmart grocery pickup works: Every morning the site releases pickup times for the next day. So if you want to order your groceries using Walmart, you must log on first thing in the morning the day before you will get your groceries. This is an important change. Just today we logged on at 7 a.m. to get a pick up time for tomorrow at 2 p.m.

Stock Your Essentials

Like with Peapod you can fill your cart from your last order. On the Walmart Grocery Shopping site, it says, “Reorder your essentials.” As the person who has literally had the same breakfast nearly every morning for the past three decades, I love this convenience. My essentials? English muffins, peanut butter, jam, coffee creamer, bananas and Greek yogurt.

That might not sound like a lot to add to your cart, but here’s another benefit for the Walmart Grocery Pickup Service: you need to spend only $30 for an order. The Peapod minimum is much higher to avoid a service fee. With the Walmart Grocery Service, there is no service fee. No tipping either.

I’ve found the prices to be competitive, if not lower than what I’ve noted at the local grocery store. Even organic items are priced competitively.

Organic Options

A few years ago I blogged about the range of organic fresh produce that Walmart was offering. These days you have even more organic options. Plus gluten-free, non-GMO items and more. On the grocery-shopping site, there is a pull-down menu that let’s you shop specifically for organics. In fact, the Walmart “organic shop” breaks out your organic options in these seven categories:

  • fruits and vegetables
  • beverages
  • dairy, eggs and meat
  • pantry
  • bread and bakery
  • baby food
  • Great Value organic

What this means is that Walmart can provide an affordable organic grocery delivery or pickup option–if buying organic is important to you. I know it is to me. It’s why when buying milk, eggs or fresh produce, I’ll always choose organic. I’ll choose organic, even if means paying a little bit more for it.

Smart Tracker

In addition to the supermarket online website, there is a Walmart mobile app for grocery shopping. You can do all of your shopping on the website or the app. It doesn’t matter. Where it does matter is one your place your order. Then, the app is vital. That’s because it will send you notifications when your order is ready.

phone notification walmart grocery pickup service order ready

Also, using location services, you can “check in” when you’re on the way to the store. Then, Walmart grocery can “see” how far away you are. This ensures that your food doesn’t sit out a long time waiting for you to pick it up. In the times I’ve used the service, I’ve never ended up with mushy ice cream. So, does Walmart Grocery Pickup keep food cold? I would definitely say, “Yes.”

Another way Walmart doesn’t keep you waiting: in the app you can tell the staff what space you’ve parked in and the color of your car. So when you pull up, they can head out with your purchases. 

parking spaces at walmart grocery pickup service

Because of this convenience, I’m not sure I’ve ever waited more than three or four minutes for someone to bring me my groceries—even on busy days when nearly every pickup parking space was full. One time, when I showed up, I was the only one picking up groceries so the Walmart employee was already outside waiting for me!

You can order everything else at Walmart online and pick it up in person. In fact, Walmart is one of the stores offering in-store pickup–good to know during the busy holiday season.

Pros of the Walmart Grocery Pickup Service

Like with any service I’ve reviewed on this blog, I always point out the pros and cons. Because there are always pros and cons.

So what are the pros of the Walmart grocery pickup service? First, orders are always free. That’s because there are no pick up or delivery charges. Next, there is only a $30 minimum only to place the order. That’s a lot lower than other grocery delivery services. Additionally, no tipping is necessary. The Walmart employees just load your groceries into your car and you’re good to go.

You can get money off your online grocery shopping. As a new customer I was able to use the code WOWFRESH to save $10 on my first order.

I’m not sure if there is a limit to how many promo codes you can share, receive or cash in. Once I find out, I’ll let you know. But Walmart offers the option of emailing the code to your friends or sharing a link on social media so they can get money off their online grocery shopping orders, too.

As I mentioned earlier if you use Rakuten for cash back and have the Rakuten toolbar tool installed in your web browser, you may also be able to earn cash back on your grocery shopping through Rakuten. Finally, you can also use the Ibotta app to earn cash back on your grocery shopping. Like I said I’ve gotten $3 back for starting my grocery shopping on the Ibotta app. 

cash back from Ibotta and walmart grocery service

Cons of Walmart Grocery Pickup Service

While some readers have posted comments that they haven’t been happy with the Walmart Grocery Pickup Service, I can’t say the same for my experience. However, nothing is perfect so here is my only con or criticism for this review.

If you want to change your delivery time, you can’t. With my last order we discovered that we’d scheduled to pick up our groceries the next day, smack dab in the middle of a cookout we’d RSVP’d “yes” to. So we tried to move the pick up time back from 3 p.m. to 12 noon. Even though 12 noon was available, there was no way to change the time. So we had to cancel that order and then reorder.

Luckily, doing so was easier than I expected. I just clicked on “reorder” and it populated my cart with everything from the last order. Note to self: double-check your calendar before booking a grocery pick-up time!

Walmart Grocery Pickup complaints

I’ve had readers reach out to me with their Walmart Grocery Pickup complaints. Most have complained that the store did not have what they ordered. Or they complained that the store offered a substitute when they said they didn’t want one.

Here’s my advice to avoid feeling like this. Check the grocery app before you go to the store or when you pull up to the store but before your check in. You’ll be able to see right in the app any changes, substitutions or out of stock items. Then, when the checker comes to your car, you can tell them that you do not want the substitutions.

They package substitutions in a separate bag so can pull them out of your order easily. You’ll also receive a credit for those items you don’t want. Personally, I think this is the best way to come away from Walmart Grocery Pickup without feeling like you need to complain.

Overall Thoughts on Walmart Grocery Pickup Reviews

Despite the few cons mentioned above, I’ve become a big fan of the Walmart online Grocery pickup service. I find that it saves me time and it saves me money. In 45 minutes of so, I’ve made my round-trip jaunt to the store and picked up all of my groceries.

Sure, I did spend time ordering the groceries online before I left. But considering the 20-minute trip to the store and the 20-minute drive home are both already in this equation, using the Walmart grocery pickup service is definitely a time and money saver for me.

20 thoughts on “Walmart Grocery Pickup Review Updated”

  1. Wosrt experience I have had since Walmart started grocery pickup ! I received an email and text at approximately 6:50 saying my order was ready for pickup. I checked in before leaving home, got there in about 20 minutes. I sat in my car for an hour and a half before I got my groceries ?. This is the last time I will use this particular store !

    Reply
  2. I have used the pickup service once. I was amazed at the tech they use and how well coordinated things seemed. Service was fast and friendly. The down side is that when I got home, 8 items were missing although I was charged for them. I send feedback emails using the Walmart app immediately, finally heard back today (6 days later). Their instructions were to go back to the app and use the option to let them know I wanted a refund. The end result from that exercise was a note that it was too late for a refund and then got dumped. Needless to say my first experience is probably my last.

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  3. I placed an order on walmart grocery yesterday that was supposed to be delivered today about 4 hours ago. I called customer service about an hour after it was supposed to be here and when they answered I asked for my delivery status. They put me on hold 4 different times with different representatives picking up each time until I finally got an answer. She said “they’ll be there in around 30 minutes and will email you updates if they’re running late.” 2 hours later the groceries are not here and the store is closed so I can’t call. And they haven’t sent me a single update. I’m very frustrated and won’t be using them again.

    Not to mention I got a notification that some of the items I ordered are suddenly “out of stock” and some will be substituted for something similar… the “similar” item they picked is nothing like what I originally picked.. And now 3 of the items i needed are not coming. This is ridiculous.

    Reply
    • I am very sorry this happened. Since delivery is not available in my area, I wasn’t able to include my experience in the review. However, your experience is unacceptable and I hope that when the store opens again, they will make things right with you.

      FYI, we are trying Instacart now for grocery delivery with a local mom-and-pop grocery story. We decided to do this since finding a Walmart store nearby (i.e. under an hour drive away, one way) with available pickup spots has become increasingly difficult.

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  4. Horrible customer service!! I just ordered from them because I don’t want to go in any stores right now. They gave me the wrong flavor of two items I ordered even though I checked no substitutes for those items and they didn’t tell me they had made any changes to those items. They were not cheap and getting those was the main reason I ordered through Walmart grocery because that’s the only place I have found them. I contact them when I get home and see what they did and they want to tell me to come into the store!! Like there isn’t a pandemic going on!!! So beware of using this service! They don’t care about customer service and will not help you get a replacement or refund.

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    • During the coronavirus Walmart has made a “corporate decision” to require “in store pickup only” on grocery items, so grocery pickup is no longer an option.

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      • Can you please provide a link to this source of information? Because we got grocery pickup outside the store in our vehicle this past Sunday. Thank you. If they have changed the policy, I would like something to link to.

        Leah

        Reply
        • When I tried to place a pickup order (Monday-4/6/20) all items were marked “ in store purchase only.” I called Walmart 1 800 number. Both grocery and general customer service confirmed this. I called my local store and was told that items marked in store only are not available for pickup. All three sources said it was a corporate decision. It is obviously to their advantage to have customers come in and shop the entire store. During the corona virus they have a captive audience. Just check your local Walmart website. I tried three out of state Walmarts and confirmed that this is sadly true. SHAME ON WALMART If you find a way around this please share. It was my only safe way to get groceries.

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  5. My experience has been horrible both times first time power went out for 29 minutes in the store which affected the system not to mention I never received an email that my order was ready so I went to the store had to go inside in order to be helped my entire afternoon was screwed because I had to pretty much stay close to home just Incase I received the email that my order was ready but that never happened

    My second experience I placed another order with a chosen pick up time for 5pm 2 entire hours went by no email no update I went to the store no answers the phone number that’s provided on the parking stump sign I finally get an email at 7:50pm that my order was ready jus to be to told after already waited an hour that there’s a shortage of employees in this area of the store and that my order wasn’t ready and to come bk tomorrow morning so I show up the next morning my order still is not ready I’ve been waiting an hour and still nothing this is absolutely unexceptable and ridiculous items are always has to be substituted majority of everything that I ordered is not in stock this is horrible

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  6. I am so thankful for Walmart’s grocery pick up service. A few items have been sub substituted but I am always satisfied with it. The staff is super friendly and prompt. I am blessed to live in a great location-taxes are low and the employees are courteous!

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  7. On Saturday, 5 July, I picked up groceries in which my wife ordered and the experience was very good. The gentleman that brought my groceries out was very courteous and in such a good professional mood and assured me everything was correct on the receipt. His name was Gary, and Gary was so kind and made me feel like I want to do it again in which I will. Thanks Walmart!! I wish they done this groceries pick up years ago. It really beats fighting the crowd in the grocery stores.

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  8. I love the service I receive from my local Walmart pick up service. However recently I’ve run into a problem with the delivery service. I live in New Mexico where we don’t have a sales tax on food. However I was getting taxed almost 10% on every order. I called Walmart corporate offices and no one could explain why. Finally their financial office emailed me that in New Mexico Walmart super stores do not qualify as legitimate grocery stores for tax purposes. In New Mexico you must have 50% of your profits coming from food be prepared at home in order to be considered a grocery store and be exempt from sales tax. For example I ordered $125 worth of groceries, paid the 9.95 delivery fee, $15 in sales tax, and a tip of $4. So I spent almost $30 for delivery. Nowhere on Walmart site does it say check your tax rates or that something like this might happen. So it would be best to check with your stores before or during delivery. I’ll be picking up my groceries from now on.

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  9. Walmart grocery delivery the worst ive used service 3 times, all 3x wrong, missing items, overcharging.

    1zt order, they substituted store brand deli turkey for bb oven roasted. Sell by dat was the same day

    2d order, theyonce again did the same thing with the turkey, and the deli ham, cc was charged 236, receipt said 178, called, rep said will have diff back in accoubt in a week

    3rd order, time slot was 3-4pm, its now 5pm, called cust serv, said delivery drivers cancelling pickup, and once again my cc was charged 72, receipt in ap says 41, called again, said a week to refund. Cust care said, we dont actually have your money. I said you dont have it, but neither to do i

    Reply
    • I am so sorry that your experience has been so negative when mine has been completely different. Thank you for posting your comment.

      Reply
  10. This is without a doubt the poorest service I have encountered in years. When it first began, the service was great. However, in recent months, it has been terrible. Four times, I have waited in the Dartmouth, MA pickup lot for 45 minutes to an hour. There are a myriad of excuses: They are short staffed; the scheduled is backed up, or my order was not entirely picked correct even though they had sent me an email stating that my order was, indeed, ready for pickup. I am extremely disappointed, and do not recommend this service to anyone.

    Reply

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