Lifetime Warranty: Review of Products Guaranteed for Life Just Updated

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brands with lifetime guarantees
This lifetime warranty article includes 23 (just updated to) 25 brands that provide a warranty for life or lifetime protection on their products. This is a great guide when buying gifts for the holidays or all year round.

Why? Because these are products that last. And if they don’t, the company has guaranteed it will fix or replace what’s broken. So that’s why I’m focusing on lifetime warranty products.

Why I buy products with a lifetime warranty

As a smart consumer, buying products with a lifetime warranty or a lifetime guarantee is very important to me. Before you buy anything, I believe it’s important to keep in mind the notion of investing in products with a policy where the company stands behind its products.

For starters, it’s part of my whole philosophy in getting the biggest bang for your buck or the most value for your money–not always the cheapest price. Doing this makes me, I believe, a sophisticated consumer and one that can purchase with confidence.

Take my allegiance to companies that offer a lifetime warranty on their products. Many of these companies have products with a price tag that might give a cheapskate pause. But I don’t just see the upfront price as being important. In other words I see the long-term spending as being the real key.

A customer for life

So if a company offers a lifetime warranty on an item, and I have to spend only once on something which the company might replace for free in the future, if necessary, then over the long run I’ve saved money.

Read about many of my favorite brands on my “Favorites” page.

I’ve written before about cashing in on lifetime guarantees and, frankly, many of my readers have given me grief about doing so. That’s fine–we can agree to disagree.

But I stand by my belief that if a company is going to offer a lifetime warranty and honor that lifetime guarantee, then I’m going to use that warranty to my bottom line’s advantage. Plus, that lifetime warranty guarantees I’ll be a loyal customer forever.

This is a gift guide focused on products guaranteed for life!

Here are 23 25 brands with lifetime protection

When I wrote the original version of this blog post on companies with a lifetime warranty, I focused on three companies. They were L.L. Bean, Lands’ End, and Jansport.

However, since two the three companies have significantly changed how they offer a lifetime guarantee on their products, I decided it was time to update this piece accordingly.

Rather than share the pros and cons of these three biggies, I’m going to offer brief overviews of how the brands listed below stand behind their products. In short, I believe this will give you the information you need, in a relatively compact way, to make your shopping decisions.

New gift guide for 2020 on lifetime products!

Separate Jansport section

The one exception is with Jansport. I’ve included a longer writeup about how Jansport stands behind its backpacks with its warranty. I think it’s good information and a solid reason to give the brand your business.

Also, I’ll answer questions about popular guarantee programs and if they still exist. This includes “What is the Lands End guarantee policy?” and “Does Carhartt have a warranty?”

Finally, the companies included are listed alphabetically. Many of them are available internationally, including the U.K.

List of companies

First, here are 23 25 companies that stand behind their products with a warranty or guarantee and are worth noting. They are:

1. All-Clad

2. Away Suitcases

3. Bombas Socks

4. Canada Goose

5. Carhartt

6. Columbia Sportswear

7. Costco

8. Cross Pens

9. Dickies

10. Dream Cloud Sleep

11. Eddie Bauer (please see update on Eddie Bauer return policy below)

12. Fiskars

13. FitBit

14. Hunter Douglas

15. Jansport

16. L.L. Bean FYI, you can now buy L.L. Bean products on Nordstrom.com!

17. Lands’ End

18. Manduka yoga mats

19. Nordstrom

20. The North Face

21. OtterBox

22. Patagonia

23. Target (certain brands)

24. Tervis Tumblers

25. Zappos.com

After this list, you’ll be able to read more about each of these brands. Finally, it’s good to know that many of these are outdoor products with a backpack warranty or a luggage warranty

Jansport Lifetime Warranty Reviewed

The Jansports backpack warranty and guarantee overall is simple and straightforward:

JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We’ll fix it or if we can’t we’ll replace it or refund it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.

The company means it. When my daughter Annie’s Jansport backpack could no longer zip up, I simply went to the Jansport website, downloaded the form to fill out and send back with the pack, and sent it in.

Jansport Warranty Cons

I had to pay for my own shipping to the Jansport warranty center in California. Even though Jansport is sold in national retailers–we got Annie’s Jansport backpack at another store–your only option is to mail it back to Jansport.

On the plus side it didn’t take Jansport very long to acknowledge receipt of Annie’s broken backpack. I got an email a week later letting me know it had arrived.

I never heard from Jansport again. Then, almost a month to the day, Annie’s brand new backpack arrived on our doorstep.

Jansport Products

When the zipper on our Jansport backpack broke, the company would fix or replace it for free. That is part of its lifetime warranty.

What is a limited lifetime warranty

You’ll notice that some of the companies listed below call theirs a limited lifetime warranty. The limited part of that warranty or guarantee could mean two things.

First, it could mean the amount of time that you can take advantage of the warranty is limited. Or, second, the lifetime guarantee may be limited to only parts or portions of the products.

For example, with the Away Suitcases, it seems to be that the lifetime guarantee is limited to something that breaks on the suitcase. This could be a wheel or a zipper.

Likewise with Canada Goose jackets, the lifetime warranty is limited in that it does not include normal wear and tear.

In conclusion, when in doubt contact customer service. This way you can find out if any brands, products or companies limit their lifetime warranty, and exactly what that means for you.

24 Other Companies with a Lifetime Warranty

Here are are 11 24 other companies companies that offer a lifetime guarantee or warranty. Above all this is good information to have when thinking about spending your hard-earned cash on back-to-school shopping or, in the case of some of these non-clothing brands, Christmas presents, holiday gifts or home furnishing items for your house, condo or apartment.

All-Clad

This upscale cookware brand stands behind its product from the date of purchase, and promises to repair or replace any item found defective in material, construction, or workmanship under normal use and following care instructions. All-Clad even warrants its non-stick coating on pans with a lifetime guarantee.

You can purchase All-Clad products at stores like Bed Bath and Beyond. Plus, when you register for All-Clad at Bed Bath and Beyond, you can qualify for a free gift from All-Clad.

All-Clad Products Guaranteed for Life

Away Suitcases

You’ve probably heard the ads for Away Suitcases on your favorite cable network or satellite radio station. They talk about the Away Suitcases’ modern design, roomy interior but compact exterior, spinner wheels and a portable charger built right into the suitcase.

What you may not realize is that Away Suitcases have a lifetime warranty.

The company actually refers to the warranty as alimited lifetime warranty on all suitcases, but it’s generous enough to be included in this article.

Here’s what the company says about how it stands behind its suitcases: “[T]hat means we’ll always fix or replace a suitcase if it breaks.” Therefore, I’d say that if you’re in need of a new suitcase, an Away Suitcase might be a great option to check out.

Away Suitcase Products Guaranteed for Life

Bombas

Bombas offers its own unique take on the product guarantee. Here is what the Bombas website says:

Our #1 priority here at Bombas is your happiness. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Send you new socks. Whatever it takes. Just reach out to our Customer Happiness Team. We’re here for you. Happiness. Guaranteed.

Shop now and use code BOMBAS20 for 20% off your first purchase.

Bombas Products Guaranteed for Life

Canada Goose

I recently treated myself to a new winter jacket. I had to since the L.L. Bean lifetime warranty was no more. Therefore, I wanted to buy my jacket from a company that has a more robust guarantee.

I found that in Canada Goose. This just might be the best winter jacket I’ve ever owned. You can buy Canada Goose jackets at Nordstrom.

Here is how Canada Goose describes its warranty:

The Canada Goose products is fully warranted against defects in materials and workmanship for the lifetime of the product. If this product fails due to a manufacturing defect, we will repair it free of charge, or replace at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.

Not surprisingly the warranty is void for normal wear and tear. That makes sense. With Canada Goose standing behind its jackets, this may be the last winter jacket you’ll ever have to buy.

Canada Goose Products Guaranteed for Life

Carhartt Warranty

Carhartt doesn’t refer to its warranty as a Carhartt warranty, Carhartt guarantee or a Carhartt lifetime warranty. Instead, it refers to it as its commitment to its customers. From the Carhartt customer service website:

For over 125 years, we’ve built rugged products to serve and protect hardworking people. We stand behind the premium quality, craftsmanship, durability and performance of all our hardworking garments and accessories — and are committed to the satisfaction of our customers. Should one of our products fail to meet your expectations, please contact our dedicated Customer Service team and we’ll do everything we can to come to the solution.

Need a repair? Reach out to our dedicated Customer Service team.

Above all, if you’re in doubt, contact Carhartt customer service about the Carhartt warranty USA and ask. As posted above, also contact them if your need a Carhartt repair.

In short, I’m guessing it’s one of the reasons that those who work in construction, agriculture or just spend a lot of time outdoors swear by Carhartt and are lifelong customers. Likewise, with a Carhartt boot warranty policy, a Carhartt zipper repair service or Carhartt zipper warranty or Carhartt zipper replacement, a Carhartt pants warranty and a Carhartt jacket warranty or Carhartt coat warranty, who wouldn’t want to give this brand their business.

Extra 20% off Clearance Styles with code WINTER20 at Carhartt.com! Offer valid through 3/31.

Carhartt Products Guaranteed for Life

Columbia Sportswear

Here is how the Columbia lifetime guarantee works. There is a limited lifetime warranty on Columbia Sportswear products, but its a warranty nonetheless.

Columbia Sportswear Products Guaranteed for Life

Costco

When it comes to lifetime guarantees, Costco wholesale club takes an interesting approach. That is, Costco doesn’t offer an across-the-board, automatic guarantee for its Kirkland and other products.

However, if you’re ever unsatisfied with your purchase, Costco will likely take the product back. So the guarantee is more like a generous return policy.

Additional, this guarantee/return policy extends to your Costco membership. That is, if you are unsatisfied with your Costco membership, Costco will cancel it and refund your money.

I love my Costco membership. I can’t imagine anyone being unsatisfied with theirs. But if they are, Costco will do what it can to make things right.

So while I can’t offer your a coupon for Costco membership fee or a free trial, I can tell you about the current Costco membership promotion. And here’s what the Costco new membership offer entails:

Join Costco today. Get a $20 Costco Shop Card as a new Executive Member. Or, get a $10 Costco Shop Card as a new Gold Star Member.

(Note: Valid only for nonmembers for their first year of membership. Limit one per household. Nontransferable and may not be combined with any other promotion. You must join in person with a Costco representative. New members will receive their Costco Shop Card by mail in 4 to 6 weeks. Costco Shop Cards are not redeemable for cash, except where required by law. A Costco membership is $60 a year. An Executive Membership is an additional $60 upgrade fee a year. Each membership includes one free Household Card. May be subject to sales tax. Costco accepts all Visa® cards, as well as cash, checks, debit/ATM cards, EBT and Costco Shop Cards. Departments and product selection may vary.)

Costco Membership Guaranteed for Life

Cross Pens

For many a high-end pen is the quintessential college graduate gift. And when you’re throwing down big bucks for a writing instrument, you want it to last.

A.T. Cross, maker of Cross Pens, agrees. That’s why all Cross writing instruments (aka pens) and other related accessories are guaranteed for life. Don’t believe it? Check out the lifetime warranty page on its website.

Cross Pens Products Guaranteed for Life

Dickies

My grandfather was an apple farmer. My uncle is a dairy farmer.

Whenever I think about them getting dressed for a day in the fields or in the barn, I think about them putting on their Dickies. I know that they wore this brand of clothing because it was long-lasting and reliable.

Dickies is also a brand that parents of school uniforms rely on. In fact, in my article on how school uniforms can save families money, I highlight Dickies.

Dickies warranty

I recently just discovered that Dickies belongs in this list of companies that stand behind their products, thanks to the Dickies warranty or Dickies lifetime guarantee.

Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1-800-DICKIES.

You can purchase Dickies brand clothing online at Zappos, or online and in person at Walmart, Target and other well-known stores.

Dickies Products Guaranteed for Life

DreamCloud Sleep

Here is how DreamCloud Sleep describes its rock-solid lifetime guarantee:

“We guarantee that the DreamCloud mattress will be free from defects in workmanship and materials for as long as you own and use the mattress.”

That’s pretty straightforward and awesome. Also, if you’re looking for a discount for a new mattress, I can help. You can use this link and save $200 on a new DreamCloud Sleep.

Dream Cloud Sleep Products Guaranteed for Life

Eddie Bauer Warranty

Since there is no longer an Eddie Bauer lifetime warranty or Eddie Bauer lifetime guarantee, I wrote a new blog post about outdoor gear companies like Eddie Bauer that do offer a warranty on their goods and services. I hope you’ll check it out.

Fiskars

If you’re a crafty person, then you’re familiar with Fiskars scissors. They are a higher-end, reliable brand of scissors.

Every sewing person I’ve ever met owned Fiskars. They tell me these are the best sewing scissors.

Well, Fiskars has a lifetime warranty. It says that the product will be free of defects “in materials and workmanship” for as long as you own the product.

Fiskars Products Guaranteed for Life

Fitbit

I had no idea that Fitbit had a guarantee program, until the clip for my Fitbit One (the kind you wear on your bra) broke. While doing a Google search about where to buy a replacement, I came across posts that mentioned Fitbit would replace the clip for free.

First, I logged onto Fitbit’s website. Then, I opened a chat with a customer service representative. Within minutes my new Fitbit clip was on its way to me.

Finally, it arrived a week later. When my daughter’s Fitbit started acting up, Fitbit’s warranty kicked in, and they took care of her device, too.

Fitbit Products Guaranteed for Life

Hunter Douglas

If you’re giving the gift of window treatments—maybe you just bought a house—take note that Hunter Douglas supports its products with this lifetime warranty.

Lands’ Ends Lifetime Warranty

UPDATE ON LANDS’ END AND KOHL’S: I’m aware that Kohl’s is now selling Lands’ End products online and in store. I’ve reached out to Kohl’s to get answers to all of your questions about its policy and whether or not Kohl’s can facilitate Lands’ End warranty returns or exchanges. As soon as I find out, I’ll update this post. In the meantime, here is a link to the Lands’ End store on Kohls.com.

It doesn’t matter from which retailer you buy Lands’ End products. Lands’ End wants you to know that it will stand behind its product “guaranteed. Period.” No, really, that’s the headline on the Lands End warranty page:

The Lands End guarantee has always been an unconditional one. It reads: “If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.” We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we’ve decided to simplify it further: Guaranteed. Period.®

It’s more than a return policy. It’s a promise we’ve kept for over 50 years now, to stand behind every product we make and every service we deliver.

So does Lands End have a liftime warranty? Yet, it does. And it applies as the Lands End backpack warranty, the Lands End clothing guarantee and more. So it really is Lands End guaranteed for life.

Lands' End Products Guaranteed for Life

Lands' End sell clothing for men, women, boys and girls, as well as outwear and home products. And school uniforms--don't forget school uniforms, and how they can save parents money in the long run.

How the Lands End warranty policy works

If you want to take advantage of the Lands End lifetime warranty, you have to get in touch with Lands End customer service. They’ll explain that you’ll have to purchase a new replacement product first.

So when I wanted to replace a Lands End down vest with a missing snap, I needed to actually pay for the replacement. Therefore, it would have been the same if I was asking about a Lands End zipper repair on my down vest or even a Lands End backpack.

Steps to take

This was the part about the Lands End return policy or Lands End returns or the Lands End coat warranty that I like the least. First, I had to call Lands’ End customer service since this isn’t something you an easily do via the website. Then, I had to send the damaged vest back. Finally,  once Lands’ End received it, they would credit my payment.

To sum up, this was how my experience working within the Lands End lifetime guarantee worked. By the way, I haven’t heard anything about the Lands End return policy changing in the near future. So if you need to take advantage of the Lands End return policy, I expect you’ll have the same or a similar experience.

While I didn’t love having to spend upfront to get something that is guaranteed, Lands’ End did as they promised. Within days of my vest arriving at Lands’ End in Wisconsin, they credited my Discover card. So there really is a Lands End lifetime guarantee and, in essence, a Lands End replacement policy.

It is customer service like this that has made me a long-time Lands’ End customer. And, from what I can tell, means that the concern about the Lands End return policy changing shouldn’t be a concern at all.

L.L. Bean:Important update on its lifetime warranty policy

L.L. Bean is no longer offering a lifetime guarantee but rather a limited warranty. See below for how the company describes the update:

Customers will have one year after purchasing an item to return it, accompanied by proof of purchase. After one year, we will work with our customers to reach a fair solution if a product is defective in any way. [Note: I’ve added the bold.]

I totally understand why L.L. Bean had to make this change. From what I’d heard, people were shopping at yard or thrift stores, and then bringing those “purchases” back to the store for brand-new products.

Why is it that it’s always the few who ruin things for the many? In short, this is why we can’t have nice things!

FYI, you can now buy L.L. Bean products on Nordstrom!

Manduka Yoga Mats

I’ve been practicing yoga for as long as I can remember. However, it wasn’t until my friend Holly–and fellow yoga enthusiast–told me about Manduka that I learned you could get a yoga mat with a lifetime warranty.

Here is how Manduka describes its lifetime guarantee:

Manduka guarantees the Black Mat PRO®, Manduka PRO® and PROlite® yoga mats to be free of manufacturer defects and to last a lifetime, if used and cared for properly. Since the The PRO Squared is a multi-purpose mat, it is not included under the Lifetime Guarantee. Should a PRO mat not meet Manduka’s standard of quality at the time it is received, or if it wears out from regular use under normal conditions, we will replace the product. Damage resulting from improper handling or care, post-purchase modifications, alterations, negligence, and use for a purpose other than for which it was designed, are not covered by the Manduka Guarantee.

Acceptable Criteria Covered Under the Guarantee:

  • Surface imperfections, such as gouges, slices or divots found at the time of purchase before use
  • Worn out or peeling top or bottom surface from regular use
  • Undefined surface pattern (no fabric-like finish)
  • Mats purchased after September 1st, 2008

Here is a link to the Manduka store on Amazon.

Speaking of Amazon, here are 32 brands on Amazon with a lifetime guarantee.

Manduka Products Guaranteed for Life

Nordstrom

I just added Nordstrom to this article on brands with lifetime guarantees. You likely won’t see Nordstrom promoting this kind of warranty, but here’s why the store is on my list: they offer excellent customer service and will work hard to ensure that you’re satisfied with your experience in the store or online. It’s one of the reasons that I’ve been a devout Nordstrom customer for years.

Here is how Nordstrom explains its customer service committment on Nordstrom.com:

“We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.”

Nordstrom Commitment to Customer Service

Nordstrom's commitment to customer service is legendary. Other brands want to be Nordstrom when they grow up.

One way to take your Nordstrom experience to the next level is to become a Nordstrom cardholder. That alone provides additional customer service benefits that put Nordstrom on the same level or above every other brand offering a lifetime warranty.

The North Face

For my teenage daughters, last year’s must-haves included jackets from The North Face, which both girls received. Thankfully, those North Face jackets came with a lifetime guarantee:

“The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion.”

The North Face Products Guaranteed for Life

Otterbox

If you’re looking for a lifetime warranty on phone covers, then you’ll want to get yourself a case like an Otterbox, if not an actual Otterbox. Whenever you get a new smartphone, I hope you’re also getting an Otterbox case.

I have the Otterbox Defender Series and it has saved my iPhone from destruction many times over. About six months after I purchased my Otterbox, it broke—and Otterbox replaced it for free. That’s thanks to the Otterbox warranty.

In order to take advantage of the Otterbox warranty, I had to document the damage with photos. Then, I had to email the details to the company. But a few days later I got my brand-new case shipped to me for free. Good news–Otterbox ships internationally!

Update: I recently had to take advantage of the Otterbox warranty. Only the second time ever.

This time the new Otterbox was free, but I did have to pay for shipping. But paying $6 for shipping is way cheaper than paying for a whole new Otterbox! However, I did not have to document the damage photographically. Maybe that was a fluke.

OtterBox: Products Guaranteed for Life

Patagonia

Like The North Face Patagonia is a company that’s well know for providing high quality outdoor products. And like The North Face, Patagonia offers a warranty. Here is how the company describes its guarantee:

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

You can find deals on Patagonia products on Nordstrom.com.

Patagonia Products Guaranteed for Life

Target

Target’s Cat & Jack brand for children has a one-year limited lifetime warranty. Hold onto your receipt as you’ll need it should you want to “activate” the guarantee.

FYI, Cat & Jack offers clothing for babies, toddlers, boys and girls.

Certain Target Products Guaranteed for Life

Tervis Tumblers

Tervis Tumblers, which come in clear as well as stainless steel, explains exactly how its lifetime guarantee works on the “Guarantee & Returns” page on Tervis.com. They break out what’s covered in two sections. One is for the classic insulated tumblers, the clear ones. The other is for stainless steel.

Basically, if you abuse your drinking vessel or don’t follow care instructions, that doesn’t count for the warranty. Neither does being clumsy, such as how I dropped my NYU (my alma mater) tumbler on a ceramic floor and it cracked.

The Tervis warranty

First, here are the defects that fall under the warranty for the classic insulated Tervis tumblers:

  • seal failure
  • emblem or decoration failure
  • distortion
  • fogging

Next, in these instances Tervis will replace your cup with a like model. Sometimes getting you the exact same tumbler is impossible.

After that, the stainless steel product have only one problem that Tervis will replace the cup with it s guarantee and that thermal performance. Basically, the cup no longer keeps its contents hot or cold. You have five years only for this warranty.

Finally, with either classic insulated or stainless steel tumblers, you will have to register your product on the Tervis site in order to ask for a warranty replacement. Registration can happen at any time, not just immediately after purchase.

Tervis Tumblers Guaranteed for Life

Zappos

While Zappos.com doesn’t sell products under its own brand, I have found that it will stand behind them nonetheless. So you could think of Zappos as offering shoes with a lifetime warranty.

For example, I ordered cleats for my daughter to wear during field hockey season. Halfway through the season, the shoe split. Zappos replaced them for free when I called.

First, when it happened again a few months later, Zappos sent another replacement pair and refunded our purchase price.

After that, I had the same experience with Ugg Australia boots that did not hold up as expected. Again, there is no official lifetime guarantee on the Zappos.com site, but I do know that Zappos offers some of the best customer service around!

So even though they technically don’t sell shoes guaranteed for life, you can best bet that Zappos will stand behind what it sells you, regardless of the brand.

Zappos Products Guaranteed

Concluding thoughts on a lifetime warranty

I love products that last forever. However, if they’re not going to last forever, then I’ll take lifetime protection. A company that offers this kind of lifetime warranty or guarantee will have me as a customer forever.

brands lifetime guarantees warranty

45 thoughts on “Lifetime Warranty: Review of Products Guaranteed for Life Just Updated”

  1. I recently looked up the return policy again for Lands End only to find that as of 4/26/2020 they state that they will refund the original form of payment for items purchased during the past 90 days. 90 days?? Their policy was Guaranteed Period. They have even bragged about items purchased years ago that they refunded. I have several unused, originally wrapped items from a few years ago (with receipts) that I need to return but I am not sure that I can do so, or that I will be grandfathered in to do so because that was the policy when I made the purchases. Can you confirm this new policy? Thanks.

    Reply
    • I would suggest going to their website and doing a live chat or tweeting @asklandsend

      Based on the website I do not see a change in policy so your best bet is to ask them directly. Let me know what you find out.

      Reply
  2. I just came back from Eddie Bauer on a warranty issue. I bought a coat there almost 4 years ago and was trapped in it due to a zipper malfunction. I brought the coat to the store with my receipt. At first they said their lifetime guarantee changed this year to a one year guarantee. My coat had “Eddie Bauer Guaranteed for Life” stitched into it and mentioned that I specifically buy EB stuff because of their warranty. The receipt backside also stated EB products were guaranteed for life. They gave me my full purchase price on a gift card.

    Reply
    • Wonderful! Glad to hear you were able to get them to honor the lifetime guarantee, especially since a zipper malfunction like that is usually impossible to fix on your own. Thank you for sharing your experience!

      Leah

      Reply
  3. Eddie baur use to honor lifetime warranty unconditionally but now they require a receipt or you only get 50% off another item. I have had their rolling duffels for several years and exchanged them several times without reciept but now they won’t. I spent 2 hours on the phone with them and that was their final answer, sorry that’s are policy now. I will never buy from a company who changes policy after they you buy a product.

    Reply
  4. Marmot brand has a lifetime warranty. I had a 10y.o. Marmot goosedown jacket where the Velcro no longer worked. Marmot replaced it with another jacket that was in stock and some credit for future use since my jacket cost more than the replacement.

    Reply
  5. Like another person who already commented, I have not had good experiences with Lands End customer service. I bought a coat in October to have the zipper break on March. While the sales associate admitted it should have lasted longer, there wasn’t much they could do without a receipt. I contacted corporate and asked if a credit card statement would be sufficient. No. Even Target can do better.

    Reply
  6. Totes umbrellas have a lifetime warranty. I’ve had ‘one’ for 15 years, had to get it replaced a couple times. I think I just had to mail in a piece of the strap when I did it, but with increased shipping costs they’ve had to add a $5 fee now.

    https://www.totes.com/warranty

    Reply
  7. Outdoor Products has some products that have a lifetime Guarantee. Their saying is “Whether you bought it in 1973 or yesterday, Outdoor Products will replace for any reason -Free of charge – any defective product”. This is very true. I had a backpack with a lifetime guarantee, they sent a digital shipping code that you printed out and put on the box to ship back the defected item. Since they didn’t have the backpack that I originally bought, they gave me $80 to spend on their website. We ended up getting two backpacks and two waterproof containers. I originally bought this bag at Walmart for about $30 or so. I don’t believe that we had to pay shipping or anything to send the defected item back. I love their backpacks! They are super durable and fit all my stuff. If you haven’t tried out one of their backpacks, it is definitely worth while and worth the money.

    Just wanted to put that out there for anyone who might be searching for a great deal.

    Disclaimer: I am not sure if all of their products have a lifetime guarantee protection. You will have to look at the specific item that you are buying. Also, I am only one person. I don’t know what everyone else’s experience has been with the company.

    Reply
    • Wrong. LL Bean abandoned their lifetime warranty. Eddie Bauer still honors theirs, as they have for the last 99 years. For some reason people talk about Lands End, Eddie Bauer and LL Bean as if they’re all the same company.

      Reply
  8. I have been searching for umbrellas that don’t break in short order and found a brand on Amazon that gives a lifetime guarantee and you don’t even need to return the umbrella to get the replacement! Of course, there is no guarantee the company will be around as long as you will. You can look into this: Repel Umbrella.

    D. G.

    Reply
    • I have an old skil saw with a lifetime guarantee but when I called for a spring they just laughed. I have a new saw for myself and bought one for each of my sons, NONE OF THEM ARE NAMED SKILSAW

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        • You’re wrong. If you have the original receipt, you will receive a 100% cash refund. If you try to return something without any documentation of the original purchase, they will give you a merchandise credit for a fair approximation of the value of what you’re returning. Their records go back several years, so if you’re returning something with no documentation then you’ve probably purchased it at a garage sale or on Ebay, and you deserve nothing for your return. You’re the type of ‘customer’ that caused LL Bean to abandon their lifetime guarantee.

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  9. Buyer Beware of the Land’s End “guarantee”!

    I took my mens coat to the Lands End store in Woodbury, MN on 1/15/2018 because the elastic waistband had lost all elasticity. The store employee told me he could not allow an exchange and would have to send my coat to corporate for review by the quality team. Once the quality department reviewed they would send me a gift certificate for a replacement. I gave him my coat and he provided me with a copy of the store merchandise return form he completed.

    Hearing nothing from Land’s End I contacted their corporate customer service department on 1/27/2018 to inquire on the status of my exchange. I was informed by Diane they did receive it and had issued a gift card on 1/26/2018 in the amount of $7. I told them I could not buy a replacement for that and requested my coat be returned. Diane stated she would note my request in the file and someone would get back to me. Later that day I got a voicemail from Susan Reedy at Land’s End stating that my coat is “no longer with us” and that they would be happy to cancel the gift certificate and issue a check instead.

    Wow I am disappointed beyond belief. I never would have surrendered my coat if I know they would dispose of it in exchange for $7! The store did not inform me I would never see my coat again or that I would only get $7 should I choose to submit asa quality guarantee return. Neither the quality department nor customer service department contacted me to discuss options on the coat was received for their review. FYI the replacement coat was on sale in Woodbury for about $40.00.

    Reply
    • I am so sorry to hear this. Sounds like perhaps Lands End is going down the same path as LL Bean with significantly cutting back on their warranty’s guarantee.

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  10. There are two things that make this new Cat & Jack line unique. One, they clothing is designed to be gender neutral.

    Try again?

    Reply
  11. Zippo lighters are guaranteed (mechanically) forever. I have one that I have returned twice. Once they replaced the inside works and once they repaired the hinge pin. Many of the cases have custom decorations and/or have sentimental value (like mine). To return, you simply download a form from their site and pay your shipping. They return free; mine included extra flints. I have bought one collectable one and plan to buy more. I hope to visit their museum someday.

    Reply
    • REDHEAD, a house brand of Bass Pro Shops, has begun (2017) offering wool sox allegedly guaranteed for life (keep POP). I bought two pair this Xmas and look forward to wearing them out. They are really good sox, 81 pc wool, but LIFE??? For roughly 13 per pair, I can give up darning FOREVER!!!

      Reply
    • REDHEAD, a house brand of Bass Pro Shops, has begun (2017) offering wool sox allegedly guaranteed for life (keep POP). I bought two pair this Xmas and look forward to wearing them out. They are really good sox, 81 pc wool, but LIFE??? For roughly 13 per pair, I can give up darning FOREVER!!!

      Reply
  12. OXO kitchen brand. My 17 year old stainless steel spatula broke @ handle & I rememberedx the lifetime warranty so I took a pic of it emailed it to them & in 2 weeks my new spatula arrived! $10-$20 items that break through-out the year can add up if you don’t consider the warranty.

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  13. Yard o Led pens I returned my 30 year old pen to their factory It was returned fully working and polished up completely Free of Charge..

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  14. This is very useful info. I only thought that craftsman tools offered a lifetime warranty. I do purchase some of the brands you wrote about. Odds are a product is high quality if it has a lifetime warranty.

    Reply
    • Thanks for the comment. I’m glad you found this helpful. I’m hoping that as readers discover other brands that may have warranties that they let me know. I’m always happy to update and expand this piece.

      Leah

      Reply
      • In the USA it’s still good. You simply have to register you “For Life” product with Dr. Martens within 60 days of purchase. It’s just on the “For Life” collection. Here’s what the website says: “Dr. Martens FOR LIFE boots and shoes come with a lifetime guarantee; if you wear them out we’ll repair or replace them, simple as that*.
        Manufactured using processes, materials and components to enhance durability, comfort and the lifetime of the footwear.
        For Dr. Martens, delivering value for money does not mean making things cheaper. It means giving you a product that will last. “

        Reply
  15. Has anyone had any luck getting a warranty on kids shoes? They only last now for 2-3 months before the top separates from the bottom, or the sides rip out. I am willing to get my grandsons good shoes if only they will last until outgrown.

    Reply
  16. I tried using the Coach warranty years ago for a handbag zipper that broke. They were unable to fix it and they gave me a 50% off coupon for another item. While that’s a nice discount for a Coach product, I really just wanted my original handbag and a working zipper. That to me isn’t a lifetime warranty.

    Reply
    • Thank you for the comment. I just looked at their warranty program again, and clearly it has changed. I’m going to remove them from my story.

      Leah

      Reply
  17. In response to your article about lifetime warranties, I’d like to mention Zippo lighters. While I’m not a smoker, I know several and they have many times over sent their broken or misfunctioning Zippo lighters back to the company in Bradford, Pennsylvania for free repair or replacement. I even got to tour the Zippo factory a few years ago and watch the repair department in action. One time they received a lighter that was flattened because it was run over by a tank! They couldn’t fix that one so that guy got a replacement for free.

    Reply

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