This lifetime warranty article includes
23 (just updated to) 26 brands that provide a warranty for life or lifetime protection on their products. This is a great guide when buying gifts for the holidays or all year round.
Why? Because these are products that last. And if they don’t, the company has guaranteed it will fix or replace what’s broken. So that’s why I’m focusing on lifetime warranty products.
Why I buy products with a lifetime warranty
As a smart consumer, buying products with a lifetime warranty or a lifetime guarantee is very important to me. Before you buy anything, I believe it’s important to keep in mind the notion of investing in products with a policy where the company stands behind its products.
For starters, it’s part of my whole philosophy in getting the biggest bang for your buck or the most value for your money–not always the cheapest price. Doing this makes me, I believe, a sophisticated consumer and one that can purchase with confidence.
Take my allegiance to companies that offer a lifetime warranty on their products. Many of these companies have products with a price tag that might give a cheapskate pause. But I don’t just see the upfront price as being important. In other words I see the long-term spending as being the real key.
A customer for life
So if a company offers a lifetime warranty on an item, and I have to spend only once on something which the company might replace for free in the future, if necessary, then over the long run I’ve saved money.
I’ve written before about cashing in on lifetime guarantees and, frankly, many of my readers have given me grief about doing so. That’s fine–we can agree to disagree.
But I stand by my belief that if a company is going to offer a lifetime warranty and honor that lifetime guarantee, then I’m going to use that warranty to my bottom line’s advantage. Plus, that lifetime warranty guarantees I’ll be a loyal customer forever.
23 26 brands with lifetime protection
When I wrote the original version of this blog post on companies with a lifetime warranty, I focused on three companies. They were L.L. Bean, Lands’ End, and Jansport.
However, since two the three companies have significantly changed how they offer a lifetime guarantee on their products, I decided it was time to update this piece accordingly.
Rather than share the pros and cons of these three biggies, I’m going to offer brief overviews of how the brands listed below stand behind their products. In short, I believe this will give you the information you need, in a relatively compact way, to make your shopping decisions.
Separate Jansport section
The one exception is with Jansport. I’ve included a longer writeup about how Jansport stands behind its backpacks with its warranty. I think it’s good information and a solid reason to give the brand your business.
Also, I’ll answer questions about popular guarantee programs and if they still exist. This includes “What is the Lands End guarantee policy?” and “Does Carhartt have a warranty?”
Finally, the companies included are listed alphabetically. Many of them are available internationally, including the U.K.
List of companies
First, here are 23 26 companies that stand behind their products with a warranty or guarantee and are worth noting. They are:
12. Eddie Bauer (please see update on Eddie Bauer return policy below)
15. Hunter Douglas
17. L.L. Bean
After this list, you’ll be able to read more about each of these brands. Finally, it’s good to know that many of these are outdoor products with a backpack warranty or a luggage warranty.
Jansport Lifetime Warranty Reviewed
The Jansports backpack warranty and guarantee overall is simple and straightforward:
JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We’ll fix it or if we can’t we’ll replace it or refund it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.
The company means it. When my daughter Annie’s Jansport backpack could no longer zip up, I simply went to the Jansport website, downloaded the form to fill out and send back with the pack, and sent it in.
Jansport Warranty Cons
I had to pay for my own shipping to the Jansport warranty center in California. Even though Jansport is sold in national retailers–we got Annie’s Jansport backpack at another store–your only option is to mail it back to Jansport.
On the plus side it didn’t take Jansport very long to acknowledge receipt of Annie’s broken backpack. I got an email a week later letting me know it had arrived.
I never heard from Jansport again. Then, almost a month to the day, Annie’s brand new backpack arrived on our doorstep.
What is a limited lifetime warranty
You’ll notice that some of the companies listed below call theirs a limited lifetime warranty. The limited part of that warranty or guarantee could mean two things.
First, it could mean the amount of time that you can take advantage of the warranty is limited. Or, second, the lifetime guarantee may be limited to only parts or portions of the products.
For example, with the Away Suitcases, it seems to be that the lifetime guarantee is limited to something that breaks on the suitcase. This could be a wheel or a zipper.
Likewise with Canada Goose jackets, the lifetime warranty is limited in that it does not include normal wear and tear.
In conclusion, when in doubt contact customer service. This way you can find out if any brands, products or companies limit their lifetime warranty, and exactly what that means for you.
24 Other Companies with a Lifetime Warranty
Here are are 11 24 other companies companies that offer a lifetime guarantee or warranty. Above all this is good information to have when thinking about spending your hard-earned cash on back-to-school shopping or, in the case of some of these non-clothing brands, Christmas presents, holiday gifts or home furnishing items for your house, condo or apartment.
This upscale cookware brand stands behind its product from the date of purchase, and promises to repair or replace any item found defective in material, construction, or workmanship under normal use and following care instructions. All-Clad even warrants its non-stick coating on pans with a lifetime guarantee.
You can purchase All-Clad products at stores like Bed Bath and Beyond. Plus, when you register for All-Clad at Bed Bath and Beyond, you can qualify for a free gift from All-Clad.
You’ve probably heard the ads for Away Suitcases on your favorite cable network or satellite radio station. They talk about the Away Suitcases’ modern design, roomy interior but compact exterior, spinner wheels and a portable charger built right into the suitcase.
What you may not realize is that Away Suitcases have a lifetime warranty.
The company actually refers to the warranty as alimited lifetime warranty on all suitcases, but it’s generous enough to be included in this article.
Here’s what the company says about how it stands behind its suitcases: “[T]hat means we’ll always fix or replace a suitcase if it breaks.” Therefore, I’d say that if you’re in need of a new suitcase, an Away Suitcase might be a great option to check out.
Bombas offers its own unique take on the product guarantee. Here is what the Bombas website says:
Our #1 priority here at Bombas is your happiness. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Send you new socks. Whatever it takes. Just reach out to our Customer Happiness Team. We’re here for you. Happiness. Guaranteed.
I recently treated myself to a new winter jacket. I had to since the L.L. Bean lifetime warranty was no more. Therefore, I wanted to buy my jacket from a company that has a more robust guarantee.
I found that in Canada Goose. This just might be the best winter jacket I’ve ever owned. You can buy Canada Goose jackets at Nordstrom.
Here is how Canada Goose describes its warranty:
The Canada Goose products is fully warranted against defects in materials and workmanship for the lifetime of the product. If this product fails due to a manufacturing defect, we will repair it free of charge, or replace at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided.
Not surprisingly the warranty is void for normal wear and tear. That makes sense. With Canada Goose standing behind its jackets, this may be the last winter jacket you’ll ever have to buy.
Carhartt doesn’t refer to its warranty as a Carhartt warranty, Carhartt guarantee or a Carhartt lifetime warranty. Instead, it refers to it as its commitment to its customers. From the Carhartt customer service website:
For over 125 years, we’ve built rugged products to serve and protect hardworking people. We stand behind the premium quality, craftsmanship, durability and performance of all our hardworking garments and accessories — and are committed to the satisfaction of our customers. Should one of our products fail to meet your expectations, please contact our dedicated Customer Service team and we’ll do everything we can to come to the solution.
Need a repair? Reach out to our dedicated Customer Service team.
Above all, if you’re in doubt, contact Carhartt customer service about the Carhartt warranty USA and ask. As posted above, also contact them if your need a Carhartt repair.
In short, I’m guessing it’s one of the reasons that those who work in construction, agriculture or just spend a lot of time outdoors swear by Carhartt and are lifelong customers. Likewise, with a Carhartt boot warranty policy, a Carhartt zipper repair service or Carhartt zipper warranty or Carhartt zipper replacement, a Carhartt pants warranty and a Carhartt jacket warranty or Carhartt coat warranty, who wouldn’t want to give this brand their business.
Here is how the Columbia lifetime guarantee works. There is a limited lifetime warranty on Columbia Sportswear products, but its a warranty nonetheless.
When it comes to lifetime guarantees, Costco wholesale club takes an interesting approach. That is, Costco doesn’t offer an across-the-board, automatic guarantee for its Kirkland and other products.
However, if you’re ever unsatisfied with your purchase, Costco will likely take the product back. So the guarantee is more like a generous return policy.
I love my Costco membership. I can’t imagine anyone being unsatisfied with theirs. But if they are, Costco will do what it can to make things right.
So while I can’t offer your a coupon for Costco membership fee or a free trial, I can tell you about the current Costco membership promotion. And here’s what the Costco new membership offer entails:
For many a high-end pen is the quintessential college graduate gift. And when you’re throwing down big bucks for a writing instrument, you want it to last.
A.T. Cross, maker of Cross Pens, agrees. That’s why all Cross writing instruments (aka pens) and other related accessories are guaranteed for life. Don’t believe it? Check out the lifetime warranty page on its website.
My grandfather was an apple farmer. My uncle is a dairy farmer.
Whenever I think about them getting dressed for a day in the fields or in the barn, I think about them putting on their Dickies. I know that they wore this brand of clothing because it was long-lasting and reliable.
Dickies is also a brand that parents of school uniforms rely on. In fact, in my article on how school uniforms can save families money, I highlight Dickies.
I recently just discovered that Dickies belongs in this list of companies that stand behind their products, thanks to the Dickies warranty or Dickies lifetime guarantee.
Since 1922, Dickies quality has been built into every product. We will gladly replace a Dickies® garment or refund your money if you are not satisfied for any reason. Please feel free to call our special customer service line with any comments at 1-800-DICKIES.
Here is how DreamCloud Mattress describes its rock-solid lifetime guarantee:
“We guarantee that the DreamCloud mattress will be free from defects in workmanship and materials for as long as you own and use the mattress.”
That’s pretty straightforward and awesome. Also, if you’re looking for a discount for a new mattress, I can help. You can use this link and save $200 on a new DreamCloud Mattress.
Duluth Trading Company
We stand by the craftsmanship and durability of our products. If you are not satisfied with any item you purchase from Duluth Trading, return it for a refund within one year. After one year, we will also consider returns for items that are defective or don’t perform as designed. No Bull means if something goes wrong, we will always treat you right.
Eddie Bauer Warranty
Since there is no longer an Eddie Bauer lifetime warranty or Eddie Bauer lifetime guarantee, I wrote a new blog post about outdoor gear companies like Eddie Bauer that do offer a warranty on their goods and services. I hope you’ll check it out.
If you’re a crafty person, then you’re familiar with Fiskars scissors. They are a higher-end, reliable brand of scissors.
Every sewing person I’ve ever met owned Fiskars. They tell me these are the best sewing scissors.
Well, Fiskars has a lifetime warranty. It says that the product will be free of defects “in materials and workmanship” for as long as you own the product.
I had no idea that Fitbit had a guarantee program, until the clip for my Fitbit One (the kind you wear on your bra) broke. While doing a Google search about where to buy a replacement, I came across posts that mentioned Fitbit would replace the clip for free.
First, I logged onto Fitbit’s website. Then, I opened a chat with a customer service representative. Within minutes my new Fitbit clip was on its way to me.
Finally, it arrived a week later. When my daughter’s Fitbit started acting up, Fitbit’s warranty kicked in, and they took care of her device, too.
If you’re giving the gift of window treatments—maybe you just bought a house—take note that Hunter Douglas supports its products with this lifetime warranty.
Lands’ Ends Lifetime Warranty
It doesn’t matter from which retailer you buy Lands’ End products. Lands’ End wants you to know that it will stand behind its product “guaranteed. Period.” No, really, that’s the headline on the Lands End warranty page:
The Lands End guarantee has always been an unconditional one. It reads: “If you’re not satisfied with any item, simply return it to us at any time for an exchange or refund of its purchase price.” We mean every word of it. Whatever. Whenever. Always. But to make sure this is perfectly clear, we’ve decided to simplify it further: Guaranteed. Period.®
It’s more than a return policy. It’s a promise we’ve kept for over 50 years now, to stand behind every product we make and every service we deliver.
So does Lands End have a liftime warranty? Yet, it does. And it applies as the Lands End backpack warranty, the Lands End clothing guarantee and more. So it really is Lands End guaranteed for life.
How the Lands End warranty policy works
If you want to take advantage of the Lands End lifetime warranty, you have to get in touch with Lands End customer service. They’ll explain that you’ll have to purchase a new replacement product first.
So when I wanted to replace a Lands End down vest with a missing snap, I needed to actually pay for the replacement. Therefore, it would have been the same if I was asking about a Lands End zipper repair on my down vest or even a Lands End backpack.
Steps to take
This was the part about the Lands End return policy or Lands End returns or the Lands End coat warranty that I like the least. First, I had to call Lands’ End customer service since this isn’t something you an easily do via the website. Then, I had to send the damaged vest back. Finally, once Lands’ End received it, they would credit my payment.
To sum up, this was how my experience working within the Lands End lifetime guarantee worked. By the way, I haven’t heard anything about the Lands End return policy changing in the near future. So if you need to take advantage of the Lands End return policy, I expect you’ll have the same or a similar experience.
While I didn’t love having to spend upfront to get something that is guaranteed, Lands’ End did as they promised. Within days of my vest arriving at Lands’ End in Wisconsin, they credited my Discover card. So there really is a Lands End lifetime guarantee and, in essence, a Lands End replacement policy.
It is customer service like this that has made me a long-time Lands’ End customer. And, from what I can tell, means that the concern about the Lands End return policy changing shouldn’t be a concern at all.
L.L. Bean:Important update on its lifetime warranty policy
L.L. Bean is no longer offering a lifetime guarantee but rather a limited warranty. See below for how the company describes the update:
Customers will have one year after purchasing an item to return it, accompanied by proof of purchase. After one year, we will work with our customers to reach a fair solution if a product is defective in any way. [Note: I’ve added the bold.]
I totally understand why L.L. Bean had to make this change. From what I’d heard, people were shopping at yard or thrift stores, and then bringing those “purchases” back to the store for brand-new products.
Why is it that it’s always the few who ruin things for the many? In short, this is why we can’t have nice things!
Manduka Yoga Mats
I’ve been practicing yoga for as long as I can remember. However, it wasn’t until my friend Holly–and fellow yoga enthusiast–told me about Manduka that I learned you could get a yoga mat with a lifetime warranty.
Here is how Manduka describes its lifetime guarantee:
Manduka guarantees the Black Mat PRO®, Manduka PRO® and PROlite® yoga mats to be free of manufacturer defects and to last a lifetime, if used and cared for properly. Since the The PRO Squared is a multi-purpose mat, it is not included under the Lifetime Guarantee. Should a PRO mat not meet Manduka’s standard of quality at the time it is received, or if it wears out from regular use under normal conditions, we will replace the product. Damage resulting from improper handling or care, post-purchase modifications, alterations, negligence, and use for a purpose other than for which it was designed, are not covered by the Manduka Guarantee.
Acceptable Criteria Covered Under the Guarantee:
- Surface imperfections, such as gouges, slices or divots found at the time of purchase before use
- Worn out or peeling top or bottom surface from regular use
- Undefined surface pattern (no fabric-like finish)
- Mats purchased after September 1st, 2008
Here is a link to the Manduka store on Amazon.
I just added Nordstrom to this article on brands with lifetime guarantees. You likely won’t see Nordstrom promoting this kind of warranty, but here’s why the store is on my list: they offer excellent customer service and will work hard to ensure that you’re satisfied with your experience in the store or online. It’s one of the reasons that I’ve been a devout Nordstrom customer for years.
“We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.”
The North Face
For my teenage daughters, last year’s must-haves included jackets from The North Face, which both girls received. Thankfully, those North Face jackets came with a lifetime guarantee:
“The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion.”
If you’re looking for a lifetime warranty on phone covers, then you’ll want to get yourself a case like an Otterbox, if not an actual Otterbox. Whenever you get a new smartphone, I hope you’re also getting an Otterbox case.
I have the Otterbox Defender Series and it has saved my iPhone from destruction many times over. About six months after I purchased my Otterbox, it broke—and Otterbox replaced it for free. That’s thanks to the Otterbox warranty.
In order to take advantage of the Otterbox warranty, I had to document the damage with photos. Then, I had to email the details to the company. But a few days later I got my brand-new case shipped to me for free. Good news–Otterbox ships internationally!
Update: I recently had to take advantage of the Otterbox warranty. Only the second time ever.
This time the new Otterbox was free, but I did have to pay for shipping. But paying $6 for shipping is way cheaper than paying for a whole new Otterbox! However, I did not have to document the damage photographically. Maybe that was a fluke.
Like The North Face Patagonia is a company that’s well know for providing high quality outdoor products. And like The North Face, Patagonia offers a warranty. Here is how the company describes its guarantee:
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.
You can find deals on Patagonia products on Nordstrom.com.
Target’s Cat & Jack brand for children has a one-year limited lifetime warranty. Hold onto your receipt as you’ll need it should you want to “activate” the guarantee.
FYI, Cat & Jack offers clothing for babies, toddlers, boys and girls.
Tervis Tumblers, which come in clear as well as stainless steel, explains exactly how its lifetime guarantee works on the “Guarantee & Returns” page on Tervis.com. They break out what’s covered in two sections. One is for the classic insulated tumblers, the clear ones. The other is for stainless steel.
Basically, if you abuse your drinking vessel or don’t follow care instructions, that doesn’t count for the warranty. Neither does being clumsy, such as how I dropped my NYU (my alma mater) tumbler on a ceramic floor and it cracked.
The Tervis warranty
First, here are the defects that fall under the warranty for the classic insulated Tervis tumblers:
- seal failure
- emblem or decoration failure
Next, in these instances Tervis will replace your cup with a like model. Sometimes getting you the exact same tumbler is impossible.
After that, the stainless steel product have only one problem that Tervis will replace the cup with it s guarantee and that thermal performance. Basically, the cup no longer keeps its contents hot or cold. You have five years only for this warranty.
Finally, with either classic insulated or stainless steel tumblers, you will have to register your product on the Tervis site in order to ask for a warranty replacement. Registration can happen at any time, not just immediately after purchase.
While Zappos.com doesn’t sell products under its own brand, I have found that it will stand behind them nonetheless. So you could think of Zappos as offering shoes with a lifetime warranty.
For example, I ordered cleats for my daughter to wear during field hockey season. Halfway through the season, the shoe split. Zappos replaced them for free when I called.
First, when it happened again a few months later, Zappos sent another replacement pair and refunded our purchase price.
After that, I had the same experience with Ugg Australia boots that did not hold up as expected. Again, there is no official lifetime guarantee on the Zappos.com site, but I do know that Zappos offers some of the best customer service around!
So even though they technically don’t sell shoes guaranteed for life, you can best bet that Zappos will stand behind what it sells you, regardless of the brand.
Concluding thoughts on a lifetime warranty
I love products that last forever. However, if they’re not going to last forever, then I’ll take lifetime protection. A company that offers this kind of lifetime warranty or guarantee will have me as a customer forever.